Manage infrastructure and support systems for 3 office totaling 230 on-site and over 1500 in the field. Responsible for design, installation, and maintenance of network in 3 offices. Manage a team that handles the distribution of computer hardware, peripherals, and cell phones to employees. Team is also responsible for hardware/software support of all equipment using ticketing system.
Member of 3 person team contracted to supported over 1800 end-users at multiple locations and remotely during hardware migration.
IT consultant for small managed services business. Met with prospective clients to review challenges in IT and develop customized plans to solve identified issues. Performed installation and configuration of systems and equipment. Followed up with clients to confirm our work had met expectations and confirm plan was creating desired results. Also responsible for regular visits to explore further needs.
Started as Business Development manager in charge of growing small financial company by developing new products, expanding market share, and building customer base. Later became General Manager in charge of business operations and staff management.
Started as an applications and hardware trainer. Promoted to Operations Manager in charge of 20 trainers. Promoted to Business Development Manager over 25 inside sales reps.
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