Information Technology Support Specialist Resume Example Hersha Hospitality Management, Lp

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

Professional Summary

Accomplished [Job Title] with strong leadership abilities honed as [Job Title] in [Branch]. Strong abilities in team leadership and project management backed by [Skill] and [Skill]. Known for [Area of expertise] and commitment to achieving goals. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Ambitious [Job Title] with [Number] years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Skills

Customer service expert
Staff education and training
Technical issues analysis
Technical documents comprehension
Organization
Team Building
Operational Improvement
Communications
Business Operations
Process Improvement
Problem Resolution
Supervision
Project Organization
Regulatory Compliance
MS Office
Team Management
Relationship Development
Desktop support
Application Support
Data Entry

Software diagnosis
Budgets
Customer Service
Computer systems knowledge
Excellent computer skills
Computer tracking
Computer networks
Computer literacy
Computer troubleshooting
Computer system repair
Computer updates
Computer software repair
Strong computer skills
Computer-aided support
Multilingual in [Language] and [Language]
Python
Java/C/C++
Cybersecurity
Cybersecurity best practices
Cybersecurity Best Practice Implementation

Work History

Information Technology Support Specialist, 06/2019 to Current
Hersha Hospitality Management, Lp – Palm Desert , CA

Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Configured hardware, devices and software to set up work stations for employees.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Provided solutions to operations issues [System] and [Software] users, working closely via phone, email, live chat and web teleconference.
Engaged end-users and answered questions via email, phone, website live chat and in forums.
Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Monitored systems in operation and input commands to troubleshoot areas such as [Type] and [Type].
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Patched software and installed new versions to eliminate security problems and protect data.
Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
Described [Type] solutions to customers to assist in problem resolution.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Executed various techniques, including [Technique] and [Technique] to maintain servers and systems, keeping networks fully operational during peak periods.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Led support team as level-three supervisor providing assistance to average of [Number] users globally in 24/7 support environment.
Removed malware, ransomware and other threats from laptops and desktop systems.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Processed over [Number] support requests received over [Timeframe] for technical assistance on wide range of issues related to [Software] and [Software].
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Receptionists and Information Clerk, 10/2016 to 05/2017
Aurora Veterans Center – City , STATE

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
File and maintain records.
Orchestrated more than [Number] timely shipments between offices and customers.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Collected, sorted, distributed and sent mail and packages.
Kept records in [Software] to maintain [Type] data by entering and updating information.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Routed incoming mail and messages to relevant personnel without delay.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Provided clerical support to [Number] company employees by copying, faxing and filing documents.
Wrote professional business documents, such as [Type] and [Type].
Received and routed business correspondence to correct departments and staff members.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sorted, received and distributed mail correspondence between departments and personnel.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Collected [Product or Service] payments from clients and updated account balances.
Set [Type] appointments for [Job title] employees.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted over [Number] customers via phone each [Timeframe].
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
Organized and scheduled office meetings as well as client appointments for team of [Number] professionals, effectively accommodating hectic agendas.
Resolved customer problems and complaints by [Action].
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Operated multi-line telephone system to independently handle over [Number] calls each day.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Automated Logistical Sergeant Supervisor , 09/2006 to 12/2014
UNITED STATES ARMY – City , STATE

Drove operational improvements which resulted in savings and improved profit margins.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved [Type] problems, improved operations and provided exceptional client support.
Developed team communications and information for [Type] meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Worked with [Type] customers to understand needs and provide [Type] service.
Increased customer satisfaction by resolving [Product or Service] issues.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Transported [Product or Service] to customer locations [Timeframe].
Led [Type] team in delivery of [Type] project, resulting in [Result].
Monitored social media and online sources for industry trends.

Senior Carpentry and Masonry Sergeant , 07/1999 to 09/2006
UNITED STATES ARMY – City , STATE

In direct supervision of a 10-soldier vertical squad; helped ensure all equipment assigned to the squad is kept at a high state of readiness, enabling the squad to accomplish all missions.
Interprets construction drawings, blueprints and resource requirements for construction projects.
Developed subordinates in plumbing, electrical, and construction techniques.
Responsible for maintenance and accountability of $2,000,000 worth of equipment.
Produced 3,000 cubic meters of concrete as the Quality Control NCO in support of runway repair in support of Operation Iraqi Freedom.
Assisted in the placement of 20 culverts on the Tarin Kowt road and was completed 4 days ahead of schedule in support of Operation Enduring Freedom.
Planned and constructed 50 field latrines and showers for 500 soldiers in support of Operation Iraqi Freedom.
Mentored and guided squad members in completing over 500 hours in college courses.
Developed team communications and information for [Type] meetings.
Monitored social media and online sources for industry trends.
Resolved [Type] problems, improved operations and provided exceptional client support.
Worked with [Type] customers to understand needs and provide [Type] service.
Increased customer satisfaction by resolving [Product or Service] issues.
Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
Drove operational improvements which resulted in savings and improved profit margins.
Transported [Product or Service] to customer locations [Timeframe].
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Maintained excellent attendance record, consistently arriving to work on time.
Led [Type] team in delivery of [Type] project, resulting in [Result].

Education

Science, 06/2017
Waubonsee Community College - City

Bachelor's Degree: Computer Science, Cybersecurity, Expected in 05/2020
Lewis University

Accomplishments

Afghanistan Campaign Medal w/ Campaign Star
Iraq Campaign Medal w/ Three Stars
(2) Army Commendation Medal
(2) Army Achievement Medal
(2) Army Good Conduct Medal
National Defense Service Medal
Global War on Terrorism Service Medal
Non-Commissioned Officer Professional Development Ribbon
Army Service Ribbon
(3) Overseas Service Ribbon
Armed Forces Reserve Medal w/ M device
Driver and Mechanic Badge w/ Driver-Wheel Vehicle Clasp

Resume Overview

School Attended

Waubonsee Community College
Lewis University

Job Titles Held:

Information Technology Support Specialist
Receptionists and Information Clerk
Automated Logistical Sergeant Supervisor
Senior Carpentry and Masonry Sergeant

Degrees

Science , 06/2017
Bachelor's Degree : Computer Science, Cybersecurity , Expected in 05/2020

Information Technology Support Specialist Resume Example

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