Motivating and talented educational professional. Driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. Creative and resourceful community service professional talented at quickly mastering new skills and processing new information.
Taught Information Technology to grades 6-8. Used variety of teaching techniques to encourage student critical thinking and understanding technology concepts in real world applications. Developed, administered and course curriculum and lesson plans in a timely manner. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Used the positive reinforcement method to redirect poor behavior. Provided base level IT support to campus personnel and assets. Created new account, reset passwords and configured access for users. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers.
Identified prospective students using lead generating methods and performing an average of 20 cold calls per day. Strategically established corporate partnerships with Local area businesses and community organizations. Cross-functional responsibilities with Student Services, Financial Aid, and Career Services. Counseled undergraduates in regard to educational and professional goals. Counseled undergraduates in regard to educational and professional goals. Maintained regularly-scheduled office hours to advise and assist students. Organized recruitment and admission events for prospective students.
Created residential business opportunities and maintained customer support for Voice, Video, and Data Telecommunication Services. Worked as a team member to provide the highest level of service to customers. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions.
Drove software solution business through value-added resellers, trade shows, and directly to end-users a global scale. Managed a $1.2 million dollar channel of value-added resellers. Completed on average 20 daily outbound calls generating sales and solutions. Addressed customer questions and concerns regarding products, prices and availability. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Trained reseller sales teams on products through web-based events and special site visits.
Coursework in Advanced Managerial Finance, Marketing, Accounting and Microeconomics
Coursework in Management and Business Administration and computer end-user Technologies.
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