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Information Technology Manager Resume Example

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INFORMATION TECHNOLOGY MANAGER
Summary

Analytical IT Leader skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in Project Management with passion for utilizing excellent communication to foster company rapport.

Skills
  • Risk analysis
  • Risk mitigation planning
  • Business development support
  • Agile work processes
  • Infrastructure planning
  • Security improvements
  • Expense analysis
  • Project coordination
  • Team collaboration
  • Documentation management
  • Budget administration
  • Resource planning
  • Troubleshooting
  • Requirements gathering
Experience
Information Technology Manager
November 2013 to CurrentSparta Community Hospital － Sparta, IL
  • Lead IT department, overseeing IT operations for critical access medical facility, including personnel management of multiple areas of IT support and operations.
  • Analyzed and evaluated architectural Cybersecurity needs to improve strategies and determine overall costs.
  • Develop IT strategic plan for 5 years to support the hospital strategic plan, forecast infrastructure changes and develop budget.
  • Standardize and implement policies and procedures to ensure system security, interoperability, sustainability, and PCI, HIPAA, and Meaningful Use compliance.
  • Conduct HIPAA risk analysis and implement corrective action plan to mitigate risks.
  • Disaster Recovery and Business Continuity planning
  • Developed HIPAA Risk Analysis and Risk Maintenance Program Reduced internal and external IT security vulnerabilities by 80% through improvements to infrastructure and software and ensuring compliance with HIPAA, NIST and PCI standards.
  • Secured funding to cover 60% of the cost of internet service through a government-funded program.
  • Improved infrastructure security and reliability by equipment replacement, virtualization implementation, network reconfiguration, and service/facility upgrade.
  • Reduced the average number of open IT Support Tickets by 87%
  • Developed $3 Million information technology budget, implementing cost-cutting initiatives to stay on track.
  • Supervised and mentored 6 professionals, including project managers, NOC operators, system administrators and software engineers.
  • Analyzed and evaluated architectural Cybersecurity needs to improve strategies and determine overall costs.
Systems Administrator
July 2006 to November 2013The Republic of Tea － Nashville, IL
  • Provided technical support to personnel for various applications, Cisco Call Manager, and managed multiple ERP Upgrades.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
  • Established and enforced policies and best practices to safeguard and protect data, reports and access.
  • Implemented and managed technology solutions for disaster recovery and business continuity ongoing process improvements.
  • Responsible for LAN/WAN network communications, operations, hardware and application software.
  • Monitored system performance and diagnosed software/hardware problems with performance monitoring.
  • Reduced department costs 25 percent through effective negotiation of equipment and maintenance contracts.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Secured applications by rolling out patches and solutions to vulnerabilities.
  • Submitted recommendations regarding infrastructure overhauls.
IT Support Technician
January 2005 to July 2006CompuType Computer Services Inc. － Belleville, IL
  • Supported assigned customers with advanced troubleshooting on helpdesk tickets. Customers included Wesclin School District, YMCA, and several law offices.
  • Built and repaired servers and computers according to schedule.
  • Updated software versions with patches and new installations to close security loopholes and protect users and improve speed and
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
Technical Coordinator
November 2003 to December 2004Keefe Commissary Network － St. Louis, MO
  • Coordinated technology rollouts to achieve performance threshold mandates.
  • Delivered strategic advisory services to improve technology access and information sharing.
  • Recommended system revisions and updates using research and problem-solving talents.
  • Managed organizational IT initiatives by collaborating with teammates to optimize infrastructure effectiveness.
  • Delivered local and remote Tier 1 IT support for hardware and software to customers.
Education and Training
Master of Business Administration : 2017LiboryMcKendree University － Lebanon, IL
Bachelor of Science : Computer Management of Information Systems, 2003Southern Illinois University Edwardsville － Edwardsville, IL
Associate of Applied Science : August 2001Southwestern Illinois College － Belleville, IL
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Resume Overview

Companies Worked For:

  • Sparta Community Hospital
  • The Republic of Tea
  • CompuType Computer Services Inc.
  • Keefe Commissary Network

School Attended

  • LiboryMcKendree University
  • Southern Illinois University Edwardsville
  • Southwestern Illinois College

Job Titles Held:

  • Information Technology Manager
  • Systems Administrator
  • IT Support Technician
  • Technical Coordinator

Degrees

  • Master of Business Administration : 2017
    Bachelor of Science : Computer Management of Information Systems , 2003
    Associate of Applied Science : August 2001

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