Livecareer-Resume

Information Systems Security Manager Isystems Administrator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Talented Cyber Systems Administrator with an active TOP SECRET/SCI Clearance offering twelve years of experience in providing outstanding customer satisfaction and improving overall systems operations derived service in the United States Air Force and other DoD organizations. Technically adept with practical experience in configuration, design, troubleshooting, maintenance, and support management. Customer service expert; completed over 150 trouble tickets per month while providing follow-up services and decreased downtime. Ensured continued secure and reliable operations for a network of 845K global users. Well known for incredible leadership and efficient team leader. Trained, supervised and mentored large teams under high-stress conditions. Career is supported by Associate’s Degree in Business Systems Technology, multiple related IT certifications and current pursuit of Bachelor of Arts, IT - Security Emphasis. Seeking a position in a challenging and rewarding environment to expand upon existing skill base while contributing to a lively team.

Skills
  • Advanced knowledge of Network Security
  • Management information systems
  • Administrating Windows Server 2008, 2012
  • Expert in Windows 7,8,10 and Mac OS
  • Project Management
  • Troubleshooting hardware & software/Desktop and laptop repair
  • Knowledge in Storage virtualization
  • Print servers maintenance
  • Remote access support
  • Customer service expert
  • Excellent interpersonal skills
  • Adaptability/Flexibility Trained in cross-cultural communication
  • Excellent problem-solving abilities
  • Presenting information
Work History
05/2015 to 05/2020
Information Systems Security Manager/ISystems Administrator Sedgwick Claims Management Services, Inc. Bedford, NH,
  • Supervise, coach, and mentor 12 staff members, including conducting performance reviews.
  • Secures enterprise information by designing, implementing, and enforcing security controls, safeguards, policies, and procedures; managing staff.
  • Maintain and monitor multiple server rooms, wireless networks, and other server infrastructure.
  • Monitored daily operations for accuracy of regulations, terms, and conditions as well as policies and procedures
  • Meets network security financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Set up staff workstations with PCs, Macs, phones, and laptops.
  • Define security requirements for computer systems, including mainframe, workstations, and personal computers
  • Review logs for all networking devices for unresolved abnormalities and problems.
  • Troubleshoot and maintain all networking devices and infrastructure across the enterprise including switches, routers, and firewalls.
09/2013 to 05/2015
IT Systems Analyst, Supervisor Air Force Technical Appliance Center City, STATE,
  • Managed work center and conducted $36 million enterprise network sustainment for over 1K customers in 143 sites, 33 different countries on 7 different continents.
  • Directed all IT support to the Department of Defense's sole nuclear treaty monitoring organization and theUnited States Atomic Energy Detection Systems.
  • Maintained and monitored server room, wireless network, and other server infrastructure.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding, and encryption.
  • Delivered on-site IT and AV technical support for over 2k staff.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Maintained 96% uptime on company networks through careful and preventative maintenance.
  • Resolved virus and malware issues with a 100% success rate.
  • Set up equipment for over 1K employees, including installing cables and hardware.
  • Maintained accurate hardware and software inventories.
  • Activated accounts for clients interested in new services.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Resolved customer issues in a clear, courteous, and straightforward manner.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding, and encryption.
  • Designed and implemented networks in collaboration with project engineers.
  • Monitored system logs for all company computers and devices to maximize uptime.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Oversaw implementation of application developments.
2009 to 09/2013
Cybersecurity, Systems Administrator and Customer Support Tech. USAF 30th Space Communications Squardron City, STATE,
  • Provided client-level system support functions, configuration, restoration management and troubleshooting to 6K customers.
  • Administered and enforce Vandenberg emissions security program for over 7,000 systems.
  • Maintained and administered computer networks and environments, including computer hardware, software and applications.
  • 4.5 years experience designing and implementing computer system requirements.
  • Provided client support on system operation and troubleshooting.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Created cases and claims for damaged, lost or displaced packages.

Education
Expected in
Associate of Arts: Information Systems Technology
Community College of the Air Force - Complete,
GPA:


Expected in 12/2023
Bachelor of Arts: Business Information Systems
Ashford University - 8620 Spectrum Center Blvd. San Diego,
GPA:
  • Bachelor of Art in Information Technology - Security Emphasis -Projected Graduation December 2023
  • Advanced coursework in the Internet and Network Security
  • Continuing education in Cybersecurity
  • Emphasis information Systems Technology
Expected in 2009
Information System Analyst Training Certification: Information Technology
U.S. Air Force Computer Networking Technical Training Course - Keesler AFB, MS
GPA:
  • Coursework in Business, Communications, and Computer Information Systems and Security
  • Coursework in Web Design and Development
  • Advanced coursework in the Internet and Network Security
  • CompTIA Security+ certification
  • CompTIA A+ certification
Certifications
  • MCSA: Windows Server 2012
  • CompTIA Security+
  • Cloud Essentials certification
  • CompTIA A+ certification
Specialized Training

Information Systems Security Manager (ISSM/ Information Systems Security Offices (ISSO) - 40 hours (Sept 2016)

Project Management Course - 80 Hours (Mar 2016)

Cyberspace Career Advancement Course - 160 Hours (Fed 2016)

Certified Network Associate Routing and Switching - 40 Hours (May 2015)

Airman Leadership School - 240 Hours (Oct 2015)

Network Infrastructure System Apprentice - 4 months (September 2008)

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Community College of the Air Force
  • Ashford University
  • U.S. Air Force Computer Networking Technical Training Course
Job Titles Held:
  • Information Systems Security Manager/ISystems Administrator
  • IT Systems Analyst, Supervisor
  • Cybersecurity, Systems Administrator and Customer Support Tech.
Degrees
  • Associate of Arts
  • Bachelor of Arts
  • Information System Analyst Training Certification