INFORMATION SPECIALIST Resume Example
Records and Information Management Consultant offering over 10 years experience in the industry, improving system operations and internal workflows. Bringing expertise in documentation, process improvement and management strategies. Methodical and detail-oriented with solid experience in creating, executing and enhancing records management systems. Expert in compliance requirements, security standards and access management. Technically-savvy problem-solver, project leader and system manager. Proficient in Microsoft Office 365 applications including SharePoint administration. Demonstrated abilities in providing leadership vision, direction, development and maintenance of multiple complex and high priority projects directly impacting business strategies of organizations. Strong organizational skills and ability to think strategically and react quickly to internal and external needs.
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- Led cross functional teams in delivering strategic initiatives, clearly defined processes, improved systems and policies.
- Effectively coordinated and maintained information center that supported clients' decision-making needs.
- Engaged in recruitment of staff, provided guidance and leadership towards their professional development. Monitored and evaluated employees performances.
- Collaborated with teams to develop annual operating budget, operational, strategic business plans that aligned with business priorities and goals.
- Maintained current disaster recovery plans and coordinated testing.
- Established and revised database by conferring with analysts and programmers to code and retrieve data.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies in alignment with business vision, mission and purpose.
- Interviewed, trained and mentored over 25 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Responded to Access to Information (ATI) Act requests, verified eligibility of documents for release and exercised sound judgement when releasing sensitive information.
- Referred documents requiring legal review to senior management team department to obtain instructions for subsequent document resolution.
- Coordinated, organized and maintained electronic records management systems to support the information needs of internal and external clients.
- Managed and retrieved multiple request for electronic and physical records resulting is 99% user-needs satisfaction.
- Reviewed current licensing agreements and guided the acquisitions of licensing for relevant electronic resources, digital solutions and other resources.
- Supported management team in planning and coordinating several ad hoc projects.
- Built robust professional relationships with stakeholders.
- Coordinated over 200 stakeholders' meetings.
- Managed several database systems and online platforms including SharePoint.
- Worked cross-functionally with teams to design, develop and edit Website content.
- Participated in budget preparation and contributed to pivotal decisions relating to strategic initiatives and operational models.
- Researched and analyzed information into briefing papers, reports and project papers.
- Received Chinese Scholarship Council Award 2016/17
- Graduated Second Class Honors
- Reviewed, analyzed and evaluated capabilities of business system, that provided records management solutions for over 5 departments and 20 units.
- Analyzed and documented business requirements which facilitated implementation of new approaches to workflows.
- Accurately managed and maintained electronic content management (EMC) systems including record type retention schedule, end-user profiles and other system requirements that facilitated good record keeping practices and provided better delivery of information.
- Led systemic approaches resulting in successful implementation of several projects and program.
- Managed 15 staff to successfully develop and implemented policies and procedures in alignment with goals, objectives and priorities.
- Administered, development, reviewed and implemented policies and procedures, and maintained security and integrity of databases.
- Supported user needs and quickly resolved retrieval problems and customized design to meet requirements.
- Supported end-user access requirements by establishing effective access policies.
- Conduct technical research that guided decision-makers and improved policy decisions.
Techniques and Practices of Project Management
Human Resource Management for the Public Sector
English (Native)
French (DELF, B2)
Mandarin (Level 1)
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Resume Overview
School Attended
- China Foreign Affairs University
- University of The West Indies
Job Titles Held:
- INFORMATION SPECIALIST
- Records Management Consultant
- ASSISTANT COORDINATOR
Degrees
- 07/2017 Master of Laws | International Relations
11/2012 Master of Arts | Library And Information Science
02/2005 Bachelor of Arts | English Literature & International Relations
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