A leading and challenging role where my experience and knowledge in the field of Information Systems can contribute to the success of the organization. Experience Summary -Broad experience and extensive knowledge in cross-functional IT project management, methodologies and techniques.
- Expert proficiency with strategic planning, project management, and process improvement. Build high-performing teams and lead complex IT initiatives.
-Consulting, analyzing, designing and managing IT systems projects.
-Reviewing and evaluating current and future technologies.
-Significant knowledge of computer technology, including an understanding of operating systems, networking, computer hardware and a variety of software applications.
Knowledge and Skills -Proven technical problem analysis and resolution skills.
-Highly dependable, able to prioritize workload.
-Ability to multitask, adapt easily to change.
01/2013 to 09/2017
Information Services ManagerArrowhead Orthopaedics － Redlands, CA
Manage and administer all systems operations for 8 clinics.
Review and assess current system health and infrastructure.
Supervise system troubleshooting, backup, database and system recovery.
Provide expert IT support to customer base.
Resolve IT help desk issues efficiently.
Resolve critical technical issues, pertaining to System Performance, Viruses, Spyware and Spam related issues, minimize computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.
Develop new protocols and policies to meet HIPAA compliance.
Develop departmental help manuals to assist staff with IT issues.
Develop and implement new IT standards and policies to meet company's mission.
Implement various quality control measures to ensure highest quality standards.
Report directly to the CEO for all IT related issues.
Research new technologies and make recommendations for updated and more reliable solutions to enhance reliability and efficiency.
Facilitate weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.
Accountant Inland Temporary Homes － Loma Linda, CA
Provided an accurate rendering of the agency's accounting and financial records.
Completed grant accounting and grant-specific reporting.
Prepared monthly breakdown of expenses.
Processed and maintained accounts payable and the general ledger.
Generated monthly and annual financial reports (GAAP-compliant).
Assisted with annual financial audit and other specialized audits.
Provided special assistance to the CEO with customized reporting.
Provided special assistance to the treasurer with the annual budget and other reports.
Monitored procedures to ensure adherence to corporate financial policies.
Homemaker; Home and financial management.
Technical ConsultantSungard Higher Education － San Diego, CA
Conducted installation and training sessions of the various releases of the Oracle Application Server (OAS) and Internet Application Server (iAS) software and Telephony systems (EPOS, Brite and Touchnet).
Provided consulting services to the web design group, coordinated development of the visual design and layout of the web-enabled user interface.
Conducted systems and business analysis sessions and recommended plans of actions.
Provided ongoing technical assistance to clients; investigating and resolving the SCT Banner software and hardware issues; evaluation, installing and upgrading new hardware and software products; performing quality control and testing to ensure functional integrity and performance.
Installed all of SCT Banner Products and add-ons on various hardware platforms and configurations.
In depth knowledge in the functionality of the SCT Banner modules, familiar with a variety of data structures, concepts, practices, and procedures of the Banner products.
Proactively, evaluated and recommended new technology solutions and configurations to clients.
Worked on very complex customizations projects for the integration of Voice Response and Banner Web applications in order to meet the needs of various clients.
Developed and maintained various forms of application documentation.
Web DeveloperEnvironmental Systems Research Institute － Redlands, CA
Developed and implemented a secured international marketing Intranet Web environment for ESRI's international distributors worldwide using a Sun web server.
Designed the look and feel for the site.
Performed backups and ensured user accessibility to the site.
Monitored site traffic and helped scale site capacity to meet internet traffic demands.
Education and Training
BS: Business Administration Information System and International BusinessCalifornia State University － San Bernardino, CABusiness Administration Information System and International Business
Associate of Arts: BusinessValley Community College － San Bernardino, CABusiness Honors' List.
Fluent in French and Arabic. Understand Spanish
accounting, accounts payable, Arabic, agency, backup, budget, business analysis, hardware, consulting, clients, database, documentation, EPOS, ESRI, financial, financial audit, financial management, financial reports, forms, Fluent in French, functional, general ledger, help desk, international marketing, Internet Connectivity, IT support, layout, meetings, Network, ons, Oracle Application Server, policies, protocols, quality, quality control, rendering, reporting, Research, Spanish, Sun, technical assistance, Telephony, troubleshooting, upgrading, user interface, visual design, Web applications, web server, web design
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Companies Worked For:
Accountant Inland Temporary Homes
Sungard Higher Education
Environmental Systems Research Institute
California State University
Valley Community College
Job Titles Held:
Information Services Manager
BS : Business Administration Information System and International Business Associate of Arts : Business
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