Care Coordinator specializing in administrative support to busy Home Care office. Committed to delivering high quality results with little supervision.Resourceful and accomplished Care Coordinator with extensive office operations and personnel organization expertise.Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Working with disabled adults that expressed a desire to live independently on their own. Helped them with community resources, money management, schooling, Transportation, Driver License ect.I also worked with disabled children as a 1:1 aid either in school setting or at home. Created weekly and monthly reports to send to the case worker at the NLACRC.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. In charge of ordering supplies for the office. In charge of new hires and training. Was in charge of a large case load of clients. I had to meet and greet new clients and schedule care for the client. Continued to follow up with clients to maintain the quality of service our caregivers were providing. Multitask around the office and was open to new duty at all times.
Courteously answer phone inquiries from clients. Answered multiple phone lines and directed calls.Greeted clients and directed people to others that can assist them. Made follow up calls on leads.
Provide support to Sr. loan Processor and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements. Opened files and input data to calyx software, ordered verifications and gathered necessary documents so it could be submitted to underwriting. Reviewed file to find right program for loan and get an online approval from lender, prepared loan package to submit to underwriting. Followed up with lender to find out loan status/lock rate, gathered final steps to get clear to close.
Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier checks, cash orders, traveler checks, money advances, and funds transfers. Cashed and checked deposits, processed loan expenses, opened new accounts. Performed cash management, customer service, balance cash drawer and petty cash management, Kept a record of excess or less cash at the end of shift. Worked as a team member. Conducted quarterly presentations to show our quarterly account increase/decrease and showing how we can increase our account new account openings.
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