In all of the positions that I have held at Goldenwest Federal Credit Union i have alwaysfocused on customer service, efficiency and achievement. I am extremely Goal-oriented, a great multi-tasker and I excel as working as part of a team or individually.
Professional Notary and NMLS licenseExcellent analytical abilityPositive attitude
Strong banking ethicsRisk management assessmentsComplex problem solvingSuperior organization skills
Indirect Lending Underwriter, 11/2014 to Current Goldenwest Federal Credit Union – Ogden, UT
Underwrite indirect auto loans within the credit union policy and adhere to regulatory guidelines.
Leverage all available systems, tools and information to evaluate the collateral, character, credit and capacity of each application present to the credit union.
Convey loan stipulations and decision to dealers and members as needed.
Cross-sell credit union products and services by making outbound calls.
While working for the Indirect Lending department I have helped increase production by over 60%.
Assistant Branch Manager, 07/2009 to 11/2014 Goldenwest Federal Credit Union – Ogden, UT
Assisted members in strengthening their financial position
Investigated, understood, and resolved member and employee needs.
Successfully closed an average of 40 loans per month
Opened new accounts
Balanced the vault and oversaw the general day to day running of the branch.
Originated, reviewed, processed, closed and administered customer loan proposals.
Reviewed and edited loan agreements to ensure accuracy.
Oversaw a branch team consisting of 8 customer service representatives and 4 personal bankers.
Call Center Representative , 06/2007 to 06/2009 Goldenwest Federal Credit Union – Ogden, UT
?Develop professional relationships via inbound phone communication.
Answer on average of 80 calls per day.
Address customer inquiries, solving problems and providing new product information.
Resolve escalated customer issues in a timely manner
Gather and reviewed member feedback to improve operations.
Accounting Certificate : DATC - Kaysville, UT
In 2013 I was given the opportunity to help open the Bountiful location of Goldenwest as the Assistant Branch Manager. This consisted of hiring new employees, ordering supplies and business development. The branch was a great sucess and is now one of the top producing Branches.