Detail-oriented Office Assistant exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others. Seeking full time employment.
Accompanied clients in their residence and public setting, Completed and submitted client documentation in accordance with agency guidelines., attended all required treatment team meetings, Communicated regulations, policies and procedures to new co-workers provided proficient interpersonal and communication skills both written and oral. Faxed and copied confidential documents.
Created daily and monthly reports using Microsoft Excel spread sheets, Verified student attendance, Implemented plans for each student referred to the program and recorded child's progress in case file, Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.Created documents and compiled information for meetings. Communicated with families and students via phone, email and in person to obtain a goal set to ensure student's attendance. Effectively managed time with a caseload of 50 students per week. Served as liaison between school staff, families and the community. Referred families to food banks, financial assistance programs, housing assistance, mental health, employment, training support and health care in the community for further services.
Coordinated services for clients, Multi-tasked with frequent interruptions remaining organized, accurate and calm, note tracking of services provided, Utilized data base to obtain documents and require information, managed employee time sheets, build treatment plan for services, hired and trained new staff, communicated information according to policies and procedures, evaluated program documents to determine the completeness, provided intake assessments, participated in meetings with school officials, juvenile justice, and child welfare services personnel. Managed the office and waiting room area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Dedicated to providing excellent customer service to all general public and co-workers.
Processed new intake applicants evaluated all documents submitted for completeness of packet items, applying confidentiality. Utilized Electronic Information System in order to find required information as well as own central data base. Audited client files and cross referencing assessments and individual service plans; Reviewed files and prepared them for State and Federal Audit. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Answered multi-line phone system, assisting callers, and transferring calls.
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