Innovative and focused independent/inside sales representative able to effectively establish rapport with clients and extremely driven to succeed in all areas. Strategic planning and dedicated client relationship management expert. Well-qualified and results-oriented customer service professional motivated to maintain customer satisfaction and contribute to company success with several years of experience. Personable, performance driven, highly organized, and capable of working efficiently under pressure.
Awarded "Outstanding Employee" in 2012 by the General Manager of Olive Garden after having numerous guests provide positive customer comments to the corporate office.
Generated a steady 15% increase in alcohol sales through appropriate food-pairing suggestions during employment at Outback Steakhouse.
Designated “Associate of the Quarter” for exceeding all customer service goals and was recognized by the company district manager for displaying outstanding customer service.
Maintained friendly and professional customer/client interactions.
Demonstrated that clients come first by expressing to them a sense of urgency when catering to their specific needs.
Shared product knowledge with clients while making suitable personal recommendations.
Informed clients about sales and promotions in a friendly and engaging manner.
Described and demonstrated both use and operation of merchandise to customers.
Recommended and helped customers select merchandise based on their specific needs.
Completed purchase order forms and customer invoices and submitted them to company headquarters.
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Negotiated prices, terms of sales and service agreements.
Responded to all customer inquiries in a timely manner.
Maintained detailed account records and contact logs.
Created strategies to grow customer base which resulted in an increase in monthly sales.
Maintained up-to-date records at all times.
Developed creative recruiting strategies that met anticipated staffing needs.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Maintained an accurate candidate tracking system.
Scheduled and confirmed interview appointments for prospective employees.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Implemented a consultative selling approach on all inbound calls.
Researched and recommended new sources for candidate recruiting.
Contacted all job applicants to inform them of their application status.
Greeted guests in a pleasant and courteous manner.
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
Coursework in Business, Management, and Finance
3.0 GPA Overall
Minor in Women's and Gender Studies
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