Certified Life Coach with a background in customer service specialist with background in providing advice on diverse customer situations. Exceptional manager dedicated to employee development. Results-driven with proven ability to establish rapport with clients. Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.
Employment and career change while going to Grand Canyon University. Plan and execute the professionally designed finish on current project for clients in the process of upgrading their homes. Monitor multiple projects to keep track of current employee placement needs, along with tracking company inventory. Provide onsite training to clients and coworkers regarding the new designs and current projects.
Briefed employees about the salon's success and announced monthly sales goals. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to staff and clients. Effectively communicated with team members to maintain clearly defined expectations. Completed manual and computerized scheduling, and inventory management procedures. Supervised staff work performance. Trained employees in customer service standards as a member of Design Team.
Employed a variety of hair style techniques. Promoted and sold salon services and products.Educated guests and recommended home care. Promptly fielded all incoming phone calls and scheduled appointments. Operated cash register to receive payments from customers. Conducted weekly salon inventory. Created repeat business by developing long-term relationships with regular customers. Completed continuing education and training. Pre-booked appointments to guarantee repeat business. Mentored new staff to enhance development and increase productivity.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication. Verified that information in the computer system was up-to-date and accurate.
Coursework includes Organizational Behavior, Business, Marketing, Economics, Communications, and Management. 3.5 GPA. Proficient in time management and self discipline for online study.
Minor in Life Coaching with a 3.93 GPA.
Completed coursework in Certification through IFC for Life Coaching.
Major in Psychology. Currently in completion of the Master's portion of study.
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