(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Upbeat Customer Service professional bringing eleven years background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Motivated customer service representative of eleven years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Multi-Line Phone Systems
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
  • Strong Analytical and Problem Solving Skills
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Team-Oriented and Cooperative
  • LiveChat Messaging
  • Time Management
Purdue University Global Indianapolis, IN, Expected in 07/2019 Associate Of Applied Science : Criminal Justice And Criminology - GPA :
Purdue University Global Indianapolis, IN, Expected in Bachelor Of Science : Criminal Justice And Criminology - GPA :
Work History
Sp Plus Corporation - Independent Contractor
Las Vegas, NV, 05/2020 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Set up application appointments with customers.
Pure Romance - Independent Sales Consultant
City, STATE, 04/2014 - 07/2016
  • Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
  • Contributed to sales meetings and presented trends and market insights to sales team leaders and members to encourage implementation of successful techniques and propel team forwards.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Identified new customers by attending trade-shows, networking and performing cold-calls.
  • Used strong customer service skills to develop loyal customer base, increasing repurchasing rate.
  • Designed, developed and implemented sales strategies to market business and generate new sales.
  • Conducted daily follow-up calls to answer client's questions and manage sales process.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Educated customers by providing hands-on demonstration and explaining benefits and advantages of using the product.
  • Organized product inventory to keep samples ready and products within optimal levels to support target customer levels.
Kroger - Customer Service Representative
City, STATE, 09/2002 - 06/2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Balanced reports to submit for approval and verification.
  • Managed accounting records and performed dues-ins and dues-outs tasks.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Coached employees through day-to-day work and complex problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Trained team members on cash register operation and cash handling.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Restocked and organized merchandise in front lanes.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Oversaw group of twenty cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Evaluated professionalism of checkouts every hours d keep team members on top of cleaning tasks.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Analyzed purchases for signs of fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Directed team of twenty cashiers to maximize performance and deliver exceptional service to every customer.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Received and processed customer payments.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer loyalty and retention.

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School Attended

  • Purdue University Global
  • Purdue University Global

Job Titles Held:

  • Independent Contractor
  • Independent Sales Consultant
  • Customer Service Representative


  • Associate Of Applied Science
  • Bachelor Of Science

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