Worked with clients in the Middle TN Area to provide in house on call IT support solutions.
Managed infrastructure designs, upgrades for clients who were looking to get the "most" out of their current network infrastructure.
Configured and install computer software and hardware for End Users including existing customers and new employees.
Performed analysis, diagnosis, and resolution of desktop software/hardware problems for end-users.
Supported Microsoft windows XP, 7.
Supported Microsoft Server 2003, 2008.
Supported Mac OSX operating systems.
Provide appropriate documentation for requests for services and/or support.
Provide support and maintenance for host operating systems of servers including patches, service packs and upgrades.
Installed and configured third party software and tools.
Analyze systems specific environment to develop physical server scheme and services to include backup administration.
Configured network shares and storage servers.
Configured application services, web services.
Preformed data base administration.
Took part in security audits.
Implemented Active Directory environments for clients.
Assist end users with printer and scanning issues.
Manage local and remote backup and recovery processes to conform to requirements; test regularly.
Worked with venders to coordinate pricing and delivery of project needs.
Deloitte & Touche Hermitage , TN
An Electronic Document Discovery Solutions product provider Operations Staff Responsible for client data inside the processing platforms used to extract data according to client requests.
Solve problems for peer group with new technology solutions, collaborated with vendors and engineering staff to maintain functioning electronic document discovery solution systems.
Work in peer groups and as team lead on projects.
Developed documentation for process of moving data through the systems.
Trained peers and clients on how to use the electronic document discovery solution systems.
Work in teams to achieve project success.
Train my peer group on proper use of processing platforms.
Document system processes and software solutions for internal auditors review and training.
Work with my team and consultants to fix undocumented issues that occurred during normal operations.
Consult on our new process steps for the future of our operation.
Trouble shoot image server with software supplier.
Work with Staff and Software supplier to identify program glitches.
Manage all aspects of a project in department during a shift.
Manage software solutions to achieve client's individual objective.
Assist with development of streamlining tools for MIS staff.
Consult on the ongoing process developments of MIS group.
Prepare documentation of new process guidelines.
Provide peer-to-peer support with respect to operation and functionality of current software packages.
Tullahoma City Schools Tullahoma , TN System Administrator
Participated and managed two people in the planning, testing, and implementing of a government-funded million-dollar grant of a system-wide technology upgrade project for two elementary schools.
Responsible for designing and implementing wireless a network across five city schools including the central office, which enabled the EdTech grant the ability to have internet everywhere, not just in the classroom.
Designed & implemented a wireless network consisting of off-the-shelf hardware, which saved the school system an estimated 10,000 dollars and allowed them to utilize a technology that they did not think they could afford.
Worked with computer venders to find the most cost effective price for new computer hardware using grant money that was allocated for new computer purchases.
Trained staff on new hardware, aided with integrating the new solutions with their day-to-day work (lesson plans).
Guided the department to a more efficient means of managing large system quantities by using ghosting software.
Steered the department to a network approach to machine management with the use of network-enabled Deep Freeze.
Responsible for one-on-one support calls which included documentation of the issue as well as the solution.
Maintained servers that were used to store the electronic card catalog system along with bar code checkouts.
Took charge of the research that enabled the school system to move to an Active Directory environment.
Worked in a team environment of five that actively managed and supported around 2200 computers 120 network printers.
Middle Tennessee State University Bachelor of Business Administration : Computer Information Systems GPA: 3.6/4.0 3.9/4.0 Computer Information Systems 3.6/4.0 3.9/4.0
INFS 3800 Project Management: Case-study approach to project mgmt QM 4010 Decisions Science Support: Decision modeling using Excel INFS 4980 Information Systems Project: Project approach to database application design
Former President of Association of Information Technology Professionals: AITP
INFS 4790 Database Design Development: Database design and maintenance using SQL.
Active Directory, application design, approach, backup, catalog, computer hardware, hardware, client, clients, data base, database, delivery, designing, diagnosis, documentation, government, image, Information Systems, team lead, Mac, managing, Excel, money, office, Microsoft windows XP, MIS, modeling, network printers, network, operating systems, pricing, printer, processes, Project Management, project mgmt, research, scanning, scheme, servers, upgrades, upgrade,
Bachelor of Business Administration : Computer Information Systems INFS 3800 Project Management: Case-study approach to project mgmt QM 4010 Decisions Science Support: Decision modeling using Excel INFS 4980 Information Systems Project: Project approach to database application design
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