Highly enthusiastic customer service professional with 10+ years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Committed to addressing customer concerns with speed, accuracy and professionalism.
Resourceful and consistently meets and exceeds productivity goals.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Customer Service Manager with track record of developing a quality call center workforce.
Received several Customer Service Representative of the month awards
Received letters of praise and thanks for going above and beyond the call of duty from many customers both in United States and abroad.
Headed customer service training program for new employees.
Assist in completion of ADL's.
Bill payment and banking
Schedule all clients appointments and coordinate social events
Provide transportation to grocery store, doctor, veterinarian, dog groomer, social events
Provide care and maintenance of clients service dogs as well as maintain training
Perform housekeeping duties such as cooking, cleaning, and light maintenance
Extensive correspondence via, telephone, email and fax with both domestic and international customers.
Provided product quotations, placed customer orders, executed shipping documentation including processing Letter of Credit orders, coordinated shipments with freight companies, and processed return authorizations.
Provided courteous customer service at high, fast efficiency.
Responsible for product knowledge of hundreds of medical devices,
Processed over 300 calls per day which included customer complaints, product inquiries, order placement, relaying shipping information, processing return authorization and fielding calls between product managers and sales representatives.
Processed over 100 fax orders per day which included data entry, quality control, and customer communication.
Responsible for training new employees stressing high quality customer service.
Promoted to Customer Service Supervisor in 1995.
Online study and local externship training shelter dogs and participating in group obedience classes.
I utilize my people and customer service skills to teach dog owners how to have a quality lasting relationship with their dog through obedience and leadership skills.
Member of Gold Key Honor Society
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