Exceptional customer service Reliable Inventory management systems Relationship-building Exceptional communicator Staff motivation and training Cash handling expertise Brand Management Budgeting and cost control Retail Management Data entry Familiar with TAA leasing and Fair Housing. MS Office expert Property Management PeopleSoft Hotel Management System Opera, Night Vision, Epitome, Inn Quest, Micro, Holidex, OnQ, Yadi ,Galaxy ,POS, Light Speed, HSI Go-Concierge, Spa Soft F&B Fine Dining Butler Training Summary Dedicated Incoming Auditor offering more than 16 years in the Hospitality /Retail Management industry, as well as in-depth knowledge in finance management for organization ranging from $3M-4M. Consistently delivers first-rate service and fosters positive relationships with customers to promote customer satisfaction.
Incoming Auditor September 2011 to October 2014Dallas Joule Luxury Collection Hotel － Dallas, Texas
Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, paid outs, and settlements by each cashier.
Responsible for certain aspects of accounting; income control receivable, credit comp, and collection processes of business operations for the Consolidated Financial Operations department.
Responsibilities include completing daily audit deliverables and assisting in month end revenue and statistic journal entries.
Input revenue expenses allowances into Incoming Journal to generate the daily reports such as the Guest Ledger Account for telephone, rents, fees, and all other revenues.
Night Auditor Supervisor April 2006 to May 2011Hotel Indigo － Dallas, Texas
Supervised 4 front desk agents.
Served as public relations representative for the hotel.
Managed a 170-room full-service boutique hotel.
Performed nightly audits and oversaw the accounts receivable.
Monitored all house and group accounts to ensure valid method of payment.
Made basic decisions without managerial supervision.
Was able to assist and conduct daily business with integrity and good ethics at all times.
Answered telephones and routed calls to appropriate recipients.
Assisted coworkers with various office tasks.
Filed, faxed and photocopied documents as needed.
Maintained and continually increased skills and knowledge as needed to successfully perform my duties as a night audit supervisor.
Front Desk Manager October 2005 to April 2006Belmont Hotel － Dallas, Texas
Assisted with the inventory of various departments Managed guest service operations such as guest registration, bell service, telephone service, night audit, and guest reservations to ensure guest satisfaction and hotel profitability.
Scheduled staff according to labor standards and forecast occupancy; assigned daily work tasks.
Corresponded with potential customers, providing any requested information concerning catering proposals, confirmation of booking, thank you letters, follow-up letters, etc.
Answered incoming phone calls and directed them to the proper department.
Followed company policies and procedures and effectively communicated them to departments.
Weekend Manager November 1998 to July 2004Candlewood Suites － Richardson, Texas
Managed a 144-room Extend Stay Hotel.
Responsible for greeting guests at check-in, escorting guests to rooms, room inspections, follow-up calls to guest requests, testing and inspecting service levels, acting as the on-site contact for meetings and serving as extra staff when departments became busy.
Processed and approved requisitions, prepared purchase orders and send copies to vendor and to originating department.
Determined inventory quantities were sufficient for hotel needs and ordered more if warranted.
Reviewed requisition orders to ensure accuracy and correct item specification.
Prepared maintain and review purchasing files, reports and price-list.
Monitored status of requisitions contracts and orders.
Posted information in appropriate accounting system.
Additional area expertise Improved customer service ratings through Customer Relation.
Recruited and trained 10 new members of the guest service team.
Accommodated guests' requests for local activities.
Processed 35 reservations per day.
Greeted and welcomed all hotel guests with a smile.
Associate of Arts : Criminal Justice, 2010Richland College － Richardson, TXCriminal Justice