income manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
MS Office
Critical Thinking
Problem-Solving
Teamwork and Collaboration
Analytical and Critical Thinking
Attention to Detail
Clerical Support
Self-Motivated
Multitasking Abilities
Payment Processing
Cash Handling
Account Management
Billing Inquiries
Bilingual Spanish
Problem-solving
Payment Collection
POS systems expert
Excellent Communication
Work History
09/2001 to CurrentIncome ManagerAccounting And Consulting Group, Llp | New Orleans, LA,
Report, process, and expedite refund checks as requested
Analyze and report merchant chargebacks on credit card transactions disputes
Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity.
Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep accounts in conformance with plans.
Conducted research, gathered information from multiple sources and presented results.
Updated aging reports based on daily audits.
Posted revenues by verifying and entering transactions from lock box and local deposits.
Maintained records by imaging invoices, debits and credits.
Processed incoming payments in accordance with established financial policies.
Resolved valid or authorized deductions by entering adjusting entries.
Prepared bills receivable, invoices and bank deposits.
Completed daily process adjustments to maintain accuracy.
Identified improvement changes regarding key processes for internal controls and accounting procedures.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Complied with established internal controls and policies.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Developed strategic plans for day-to-day financial operations.
Supported financial director with special projects and additional job duties.
Completed form letters in response to requests or problems identified by correspondence.
Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
Communicated with executives about consistent customer issues.
Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Maintained energy and enthusiasm in fast-paced environment.
Collaborated with team members to achieve target results.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered product and service questions, suggesting other offerings to attract potential customers.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Processed customer adjustments to maintain financial accounts.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Recorded account information to open new customer accounts.
Collected and analyzed customer information to prepare product or service reports.
Developed and updated databases to handle customer data.
Trained new personnel regarding company operations, policies and services.
Investigated and resolved accounting, service and delivery concerns.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved customer inquiries and complaints quickly.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Educated customers about billing, payment processing and support policies and procedures.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cross-trained and provided backup support for organizational leadership.
Exhibited high energy and professionalism when dealing with clients and staff.
Entered orders into computer database system.
Effective liaison between customers and internal departments.
Managed timely and effective replacement of damaged or missing products.
Processed orders, credits and tracked returns.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
Executed billing tasks and recorded information in company databases.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Monitored outstanding invoices and performed collections duties.
Completed and processed purchase orders and customer invoices each quarter.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Managed invoicing and payment processing operations.
Collected data to complete detailed financial reports for stakeholders and management.
Reconciled past due accounts reducing outstanding invoices.
Assisted management with implementing new accounting software program.
Handled account payments and provided information regarding outstanding balances.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Used data entry skills to accurately document and input statements.
Disbursed petty cash by recording entries and verifying documentation.
Trained and mentored new team members and managers on accounts receivable systems and policies to build cohesive groups and promote operational performance.
Responded to customer concerns and questions on daily basis.
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
Conducted research to address shipping errors and packaging mistakes.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Liaised with sales, shipping, and management teams to develop solutions and accomplish shared objectives.
Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
Analyzed aging reports to identify trends and patterns causing missed collections.
Contacted internal and external customers to obtain documentation to support invoices and claims.
Posted cash receipts to customer accounts to maintain current and accurate account balances.
Liaised cross-functionally with Information Technology team to resolve changes or modifications to revenue recognition or invoicing process.
Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
Supported management by processing invoices and documents with consistent on-time delivery.
Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
Reconciled credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Handled day-to-day accounting processes to drive financial accuracy.
Entered figures using 10-key calculator to compute data quickly.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
09/2001 to CurrentInternal AuditProcter | Jackson, MS,
Completed audit papers by thoroughly documenting audit tests and findings.
Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
Partnered with auditors to track errors and add contributions to maintain accuracy.
Identified major risk areas and gaps in internal controls, process notes and risk control matrices to plan and perform audit procedures.
Assisted in office administration and client communication to help manage auditors' workload.
Prepared working papers, reports and supporting documentation for audit findings.
06/2000 to 07/2001Administrative AssistantAerotek | City, STATE,
Ensure contract employees, client managers, and sales team receive customer service and administrative support (Microsoft Word, Excel, Outlook)
File and maintain all office paperwork
Process data entry of personal data updates, starts and finishes, and payroll on Peoplesoft
Assists with office audits and compliance requirements
Sort and distribute mail
Order office supply and promotional inventory
Make travel arrangements such as book flights and hotel reservations
Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and submitted purchase orders to maintain stock levels.
Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Interacted with vendors to purchase and set up equipment and services.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Set up conference rooms, technology and materials to facilitate meetings.
Booked airfare, hotel and ground transportation to coordinate office travel.
Screened visitors and issued badges to maintain safety and security.
Education
Expected in 08/2022 to to MBA | AccountingUniversity of North Texas At Dallas, Dallas, TXGPA:
Expected in 05/2021 to to BBA | AccountingUniversity of North Texas At Dallas, Dallas, TXGPA:
President's List [Spring and 2021]
President's List [Fall 2020]
Dean's List [Spring 2020]
Expected in 05/2012 to to Associate of Applied Science | BusinessMountain View College, Dallas, TXGPA:
Certifications
Bilingual Introduction Pivot Excel Data Entry Ten Key
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