I am an experienced office worker proficient with community outreach and networking practices through both private industry and government work at the Department of Public Welfare. As a government employee I am practiced at working with disadvantaged, marginalized and diverse populations and am extremely proficient at interpretation and implementation of public policy..
Promoted from Income Maintenance Caseworker to Income Maintenance Casework Supervisor after 7 years of employment with the Erie County Assistance Office. During this time, 2 years was spent as Erie County's Program Integrity Caseworker, evaluating complex cases for benefit eligibility and program participation. Supervised 11 income maintenance case workers in the intake department of the Erie County Assistance Office within 1 month of promotion to supervision.
Supervised 11 income maintenance case workers in the intake department of the Erie County Assistance Office within 1 month of promotion to supervision.
Supervising a team of caseworkers, reviewing their work for completion, program accuracy, and fairness to client base, representing the department at hearings with the Bureau of Hearings and Appeals. Additionally responsible for community outreach and community resources and serving as liaison between the Assistance Office and St. Martin's Center.
Responsible for the procurement of both raw materials and finished goods to be used in the fabrication of medical/mortuary equipment. Job duties included researching products, negotiating with vendors and coordinating deliveries.
Managing day to day operations of a call center with a staff of 600. Duties included assisting employees with human resource and scheduling issues, analyzing statistical data in sales and attendance departments, coordinating between local management and central network control operatives.
Attended and completed undergraduate education at Gannon University from 1997-2001, during which time active with Alpha Phi Omega Service Fraternity, Totem Literary Magazine, Alpha Psi Omega Dramatic Honor Society and Schuster Theater Productions
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