income auditor resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Self-motivated Front Office Manager and experienced Income Auditor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Accomplishments
Documented and resolved service issue which led to customer satisfaction.
Achieved full occupancy by introducing Recharge PMS for reservation tasks.
Supervised team of 50 staff members.
Skills
Accounting Procedures Validation
Systems Efficiency Evaluation
Investigation Scope Determinations
Verbal and Written Communication
Financial Reporting
Business Operations and Forecasting
Effective and Professional Communication
Payroll Auditing
Problem Solving
Employee Motivation
Conflict Negotiation
Creative Thinking
Employee Training
Relationship Development
Staff Oversight and Leadership
Work History
Income Auditor , 09/2018 - Current Aimbridge Hospitality – Lancaster, PA,
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
Complied with established internal procedures by examining reports, processes and documentation.
Gathered and analyzed financial data to determine improvement efforts.
Developed auditing program to address risks and evaluate regulatory requirements.
Performed strategic planning, execution and finalization of audits.
Planned and executed audit phases and data input into Micros POS system, Operations Audit, OnQ PMS & IHR1 software for analysis.
Established internal control systems by updating audit programs.
Coordinated, managed and implemented projects for auditor and examiner evaluations.
Developed and enforced audit policies and administrative and technical functions.
Provided assistance and support to Director of Finance in performing accounting analysis according to rigorous schedules.
Prepared working papers, reports and supporting documentation for audit findings.
Provided journal entries and performed accounting on accrual basis.
Tracked funds, prepared deposits and reconciled accounts.
Completed audit papers by thoroughly documenting audit tests and findings.
Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
Front Office Manager, 07/2016 - 09/2018 Westgate Resorts – Myrtle Beach, SC,
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Coached employees through day-to-day work and complex problems.
Prepared reports to assist business leaders with key decision making and strategic operational planning.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Oversaw quality control and productivity rates to increase revenue and production times.
Assisted with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Interpreted management directives to define and document administrative staff processes.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Completed bi-weekly payroll for 50 employees.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Established and updated work schedules to account for changing staff levels and expected workloads.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Mentored office employees on proper administrative procedures and how to use programs such as OnQ PMS, keeping operations consistent and efficient for maximum performance.
Trained team members on new hotel services and products to support promotional efforts.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
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