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Incident Response Analyst Resume Example

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INCIDENT RESPONSE ANALYST
Professional Profile
To obtain a new position where I can effectively utilize my expertise in client relations.
Experience
Incident Response Analyst01/2008 － 01/2012Savvis CommunicationsTown and Country, MO
  • Organized email and actioned accordingly with external clients and internal organizations.
  • Answered phone calls to schedule maintenance for clients and internal teams in database.
  • Ensuring client satisfaction with follow up and case closure documentation.
Customer Service Representative/Training Supervisor01/2000 － 01/2008Western UnionBridgeton, MO
  • Dealt with customer service concerns and complaints by phone.
  • Processed financial transactions for high dollar amounts.
  • Communicated to accounting and maintained agencies overage and limits on a daily basis.
  • Trained and supported several operators in all aspects of the department.
Fraud Analyst01/1998 － 01/2000MCISprings, MO
  • Monitored residential and commercial accounts for various types of fraud and toll risk.
  • Communicated with account holders to help prevent account fraud and to resolve.
  • challenges related to a compromised account.
  • Processing collections and payments through inbound and outbound calls.
Education
2007Associates Degree:L'École Culinaire - Culinary ArtsSt. Louis, MOCulinary Arts
1999St. Charles High School - General EducationSt. Charles, MOGeneral Education
Skills
accounting, analytical skills, communications skills, client, clients, customer service, database, documentation, email, financial, schedule maintenance, multi-tasking, Problem solving, telephone, phone, written
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Resume Overview

Companies Worked For:

  • Savvis Communications
  • Western Union
  • MCI

School Attended

  • L'École Culinaire
  • St. Charles High School

Job Titles Held:

  • Incident Response Analyst
  • Customer Service Representative/Training Supervisor
  • Fraud Analyst

Degrees

  • 2007 Associates Degree : L'École Culinaire - Culinary Arts
    1999 St. Charles High School - General Education

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