inbound manager special project management account manager resume example

Inbound Manager

• Subject matter expertise (SME) for warehouse personnel, Operations Excellence expertise for 3PL and 4PL
• Manage Inbound Container Web Portal for schedule containers on time to avoid late charges
• Synthesize data and identify problems through operational and financial analysis in order to improve operational and financial performance
• Governed and monitored the effectiveness of management routines and metrics; recommended and implemented changes as needed to ensure business objectives are met
• Developed process improvement initiatives (e.g., supplier business processes and practices)by directing supply chain activities, involving external suppliers, functional peers, account teams and/or cross-functional teams
• Provided leadership, direction, and coaching to achieve work objectives and improve performance and skills
• Follow FIFO on offloading containers to avoid Demur-rage Detention charges
• Ensure the team unloading deliveries timely manner and Inspecting deliveries to ensure they match order and invoice criteria
• Organizing and storing received items in appropriate areas
• Processing returns for incorrect or unsatisfactory items and updating inventory with received items into the WMS system
• Upon damage, over, short identified, follow OS&D process and notify internal and external team with proper documentation
• Ensure the received material get put away into the appropriate locations on time, Audit operations to ensure service standards are being met
• Experienced in Transportation and carrier management, for inbound and outbound activities, Act as a liaison with carrier contractors and customers
• Coordinate implementation of 5S and Lean Six Sigma to eliminate defects of the final product and wastage of material and improve the quality
• Communicating with clients regarding delays or problems and maintaining records of orders, delivery details.
  

Special Project Management

• Organizes, leads, and helps execute clients projects, reworks and quality inspection
• Evaluate the client project, quality inspection request and train, lead staffs
• Time study the client project, inspection, reworks and set time of completion for staffs
• Ensure that staff complete each phase of the project, reworks and inspection within the scheduled timeline
• Verify projects during and after completion to ensure the quality standards met based on client requirement
• Upon completion report total man hours and project cost to the client and internal team.
  

Account Management

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Managed inbound and outbound loading/unloading, accuracy of inventory and warehousing
• Ensure the team maintain pick accuracy, proper packing to reduce in-transit damages during outbound process
• Develop a trusted adviser relationship with key accounts and customer stakeholders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress to internal and external team
• Forecast and track key account metrics
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Liaise between the customer and internal teams