In Store Executive Level Manager Resume Example
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IN STORE EXECUTIVE LEVEL MANAGER
Professional Summary
Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Consistently meets and exceeds sales targets. Reliable team player and strong communicator. Retail Sales Associate with more than 10+ years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Skills Opening and closing procedures Store displays Detail-oriented Merchandising Customer relations Hourly shift management 6 years in purchasing Markdown procedures Inventory control Excellent communication skills Proficient in VueScan Pricing controls Reliable and punctual Product inventory counts
Skills
Work History
Cashier/Sales Associate/Merchandising, 01/2012 to 08/2014
Company Name – City, State
Company Name – City, State
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assembled food orders while maintaining appropriate portion control.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Handled currency and credit transactions quickly and accurately.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Diligently restocked work stations and display cases.
Sr. Sales Associate, 07/2010 to 09/2011
City, State
City, State
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Led merchandise selection, pricing, planning and marketing.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Created visual marketing and styled window displays.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Conferred with store managers to obtain information about customer needs and preferences.
- Monitored and analyzed sales records and consumer purchasing trends.
- Anticipated consumer buying patterns to create a purchase and inventory plan.
- Completed stock orders and managed inventory levels.
- Tracked and recapped key item performance.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Rotated manufacturer products as needed.
- Educated employees on new merchandise during seasonal workshops.
Store Manager, 01/2006 to 11/2009
Company Name – City, State
Company Name – City, State
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Wrote sales slips and sales contracts.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
Assistant Store Manager, 05/1991 to 09/2006
Company Name – City, State
Company Name – City, State
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Education
Associate of Science: Pre-Law (Criminal Justice), 1 2015
State
Pre-Law (Criminal Justice)
State
Pre-Law (Criminal Justice)
Coursework in Business Administration and Accounting Business Communications coursework Coursework in Law Enforcement Coursework in Criminology and Criminal Justice Social Justice coursework Coursework in Child and Adolescent Psychology Completed Advanced Customer Service training :
Skills
Accounting, budgets, Business Administration, Business Communications, color, contracts, credit, Criminal Justice, customer service, Customer Service training, fashion, fast, inventory, Law Enforcement, marketing, window, neat, organizing, personnel, policies, POS, pricing, profit, profit and loss, Psychology, purchasing, sales, sales training, troubleshooting, workshops
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Resume Overview
Job Titles Held:
- Cashier/Sales Associate/Merchandising
- Sr. Sales Associate
- Store Manager
- Assistant Store Manager
Degrees
- Associate of Science : Pre-Law (Criminal Justice) , 1 2015
Coursework in Business Administration and Accounting Business Communications coursework Coursework in Law Enforcement Coursework in Criminology and Criminal Justice Social Justice coursework Coursework in Child and Adolescent Psychology Completed Advanced Customer Service training :
