Decisive and effective leader with a proven track record. Able to lead teams to meet customers demands and deadlines. Successful at exceeding product production, making key decisions, and keeping quality standards high to exceeding customer expectations.
Strong leadership abilities
Production line management
Root cause analysis
Cause and effect analysis
Inventory management specialist
Skilled in finance
Executive presentation development
Attention to detail
Working knowledge of engineering with tools
01/2011 to Current
Import Operations DirectorChina Direct Imports – Hangzhou, USA China Broad range of experience
in working directly with multiple Chinese manufacturing factories, in the sourcing,
product development, manufacturing, and implementation of proper production procedures on hundreds of items:
managed production schedules to ensure proper production schedules are met
China based quality control team, as well as US based engineering staff.
and executed product quality improvements Investigated
and implemented ideas for increased. productivity, and overall cost
documentation on production procedures for all items.
and implemented step by step production instructions for proper product
assembly before mass production.
all product changes, ensuring changes were tested and proven effective before
and implemented step by step testing protocols for Chinese based QA team
to implement during production.
all product production control parameters are documented and followed at
Oversea all product changes are effective, and assembled correctly.
and communicated daily productivity and shipment reports for all
all product testing and lifecycle testing is conducted properly.
addressed any production issues.
safety and quality issues and initiated remedial actions promptly.
required manufacturing equipment and parts.
directed, coordinated and assigned manpower to meet aggressive production
manufacturing performance standards and reviewed the outcome of
performance goals to set future targets.
improved product quality and reduced costs.
daily production activities with effective communication and leadership.Directed
improvements in safety, product quality, service and cost efficiency.
the manufacturing process and operational efficiency procedures to achieve
and recorded all rework documentation on multiple items with a high degree
product quality, policies, procedures and systems to ensure we exceed customer's expectations.
and maintained accurate and organized records, documents and reports.
Reviewed and modified over 50 instruction
Worked directly with
Chinese based packaging company ensuring all changes were done correctly.
hundreds of new items, from initial concept idea and design, to actual finished
Source new factories
to do future business with.
Work with US engineering
staff in patent writing.
recommendations to factory on improvements for worker and product safety.
Reviewing and making sure factories are
in compliance with customer requirements before 3rd party
lead Hangzhou office staff of 22 employees
Report directly to CEO.
handling over 54 million dollars of product sold to various retail outlets
within the US, Canada, and Mexico (FY2012, 48 million, FY2013 56 million).
06/2010 to 01/2011
CEO / PresidentAlliance Products – Seattle, WA
Parring retail B2C customers and B2C customers by finding the proper proper product sourcing, product development,
and manufacturing for specific customers
Provided international representation on both retail B2B and B2C for sales, e-commerce sales, and product management for hundreds of items
Developed multiple private
brand label items
Managed documentation of and training on production procedures and work instructions.
Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
Recommended quality improvements for production and product quality to customer's.
Routinely improved product quality and reduced delivery costs.
Drove daily production activities with effective communication and leadership.
Analyzed industry trends and compiled market research data to inform planning and strategy.
Directed targeted marketing efforts that introduced new products and promoted product visibility.
Reviewed sales and activity reports to measure productivity and meet company performance targets.
Solicited and developed new business accounts by cold calling and networking.
10/2009 to 04/2010
Account ManagerWhole Solutions – Shanghai, China, WA Managed accounts for trading company based out of Shanghai, China - Called on multiple international customers looking for and coordinating business overseas -Representative for multiple products, and attended industry trade shows looking for new business opportunities and establishing new business partnerships - Developed new item ideas for retail sales, and assisted in sourcing product in China.
05/2005 to 10/2009
ICSCostco Wholesale – Issaquah, WA Purchased and managed over 110 million dollars worth of products for 8 international regions - Worked directly with item representatives as well as oversea factory contacts on item and product development - Successfully managed production activities so all orders were shipped on time - Worked and requested product modifications - Developed and maintained individual business partnerships with buyers and factories from around the world - Offered solutions and implementation of item production changes to improve quality of items - Addressed and took care of customer complaint issues - Maintained an in dept knowledge of retail products specifically those related to outdoor furniture, hardware and tools, lawn and garden, and Christmas décor categories - Supported buyers from around the world in researching product items, production factories which could support mass production in very large quantity, and product quality before orders would be placed - Used experience in logistical planning, forecasting, inventory management, utilization, and product distribution to establish projected order size requests for various regions.
05/2001 to 05/2005
Front end managerCostco Wholesale – Sand City, CA Wrote the schedule for over 100 employees - Personally handled customer service complaints -Managed multiple employees - Conducted employee reviews - Provided customer support and care with multiple departments.
Bachelors of Science: Management and International Entrepreneurship Marketing California State University - Monterey Bay Monterey, CA
Management and International Entrepreneurship Marketing
Coursework in Industrial Engineering, Finance, Management, Operations Research, Chemistry, Business Administration, Fundamentals of Communication, Strategic Sales and Retail Marketing, Macro and Micro Economics
Emphasis in marketing and management
Have conducted business and have international business experience in Europe, Asia, South America, Mexico, UK, and Canada.
Native: English - Native:
German – Hold dual citizenship in United States of America and Germany- Limited
understanding of Chinese (Mandarin)
advertising, B2B, branding, business English, Chinese, hardware, concept, clients, customer service, customer support and care, product development, e-commerce, edit, English, forecasting, German, graphic, instruction, international sales, Inventory management, ISO 9001, LANGUAGES, logistics, director, Mandarin, marketing, market, Excel, office, Outlook, PowerPoint, Word, packaging, pricing, product management, promotion, protocols, speaking, quality, quality control, researching, retail, retail sales, safety, sales, sales management, strategic, trade shows, translations, Written