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Implementations Project Specialist Emv Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Skilled Card Services/EFT professional with 18 years of industry experience who has achieved success in a variety of roles.  An effective communicator and team-builder with strong analytical, leadership and organizational skills.

Highlights
  • Excellent communication and documentation skills
  • Analytical
  • Project Management skills
  • Strong customer service skills
Education
Clemson University Clemson, South Carolina Expected in May 1994 B.S : Plant Pathology - GPA : Plant Pathology
Accomplishments

As the most experienced team member, I helped lead and shape the new EMV team at Fiserv. I crafted procedures and processes to concurrently implement over 2000 mag-stripe to EMV card conversions, all in different project life-cycles, among a staff of 12.


As Implementations Coordinator at Fiserv I successfully supported 3-5 Project Managers and managed task loads averaging 200 - 250 active tasks among 30-35 ongoing projects.


While at Advantis Credit Union I successfully led the EFT Department as Manager during the merger of two credit unions.

Experience
Total System Services, Inc. - Implementations Project Specialist - EMV
, , 09/2014 - Current
  • Subject matter expert for EMV (chip) cards
  • Worked closely with Director of Onboarding to define processes and create procedures
  • As senior team member, created documentation and trained and supported new team members on tasks related to EMV program implementations
  • Was a dedicated project manager for several large banks/credit unions to implement larger/more complicated EMV card programs
  • Helped establish metrics and milestones to manage work flow to ensure all EMV projects were on track for the team
Westamerica Bancorporation - Implementations Coordinator
, , 2010 - 09/2014
  • Supported several project managers simultaneously
  • Effectively managed task load for 30-40 concurrent projects
  • Was regarded as a "subject matter expert" within the department for how database parameters worked for Card Services processing at Fiserv
  • Worked collaboratively across several different departments, business units, and outside vendors to complete projects to client satisfaction
  • Analysed transaction denials to determine root causes and offered solutions
Hca - Accounting Specialist ACH Clerk
, , 03/2007 - 2010
  • Received, processed, and reconciled incoming ACH files for posting on the host data processing system (Datasafe)
  • Acted as full backup for the primary ACH Specialist including processing ACH returns and disputes
  • Performed other Accounting Department functions: Acted as backup for the Accounts Payable Specialist, processed GL entry requests, posted exception payroll, processed stop payments and wire transfer requests
  • Implemented several time-saving improvements to automate how we processed GL entries and used ACH exception reports
  • Wrote and maintained job procedures
  • Reconciled associated GL's
Boeing Employees Credit Union - Electronic Services Manager
, , 05/2004 - 2006
  • Managed the department responsible for all EFT transactions (including ATM, VISA, ACH, Share Drafts, and Wire Transfers)
  • Ensured all GL accounts related to EFT processing were reconciled by staff
  • Acted as backup for all individual work processes
  • Wrote employee performance reviews
  • Major Accomplishments: Led the department during the merger of with another credit union operating on different data processing platform.  This included managing the details of departmental relocation, restaffing the department with combined employees, training new employees on the surviving data processing system (Fiserv, XP2), merging departmental processes and GLs, creating new policies and procedures, and working with all vendors to combine electronic processes under one organization.
OnPoint Community Credit Union - Product Support Analyst
, , 08/2001 - 04/2004
  • Acted as liaison between end-users and the data processing vendor (Fiserv, Focus XP2) to resolve system issues.
  • Managed user profiles/access within the data processing system.
  • Coordinated and tested vendor software updates and new releases.
  • Researched new products and features offered by vendor.
  • Performed complete daily and evening data processing schedules in a backup capacity.
  • Acted as Project Manager to establish a new credit union (Hacienda Community Credit Union) on the Focus XP2 system and then later converted them to a different data processing vendor.
  • Learned basic operation of the Tadiran phone system (established users within the phone switch and voicemail system, moved phone lines).
OnPoint Community Credit Union - ATM and Card Services Coordinator
, , 10/1999 - 08/2001
  • Coordinated the daily activities of the ATM and Card Services Department.
  • Departmental tasks included ATM network balancing, ATM adjustment processing, ATM deposit processing, Visa post balancing, Visa debit card disputes, and balancing all general ledgers associated with these tasks.) Led the department during a major computer conversion when job processes for area dramatically changed.
  • Met routinely with staff to set goals and outline new policies and procedures.
  • Managed employee time sheets and documented employee disciplinary problems.
  • Worked closely with management to achieve organizational goals.
OnPoint Community Credit Union - ATM Maintenance Specialist
, , 06/1998 - 10/1999
  • Maintained 30 ATMs.
  • Worked on-call with vendors and branch staff to solve ATM problems.
  • Coordinated new ATM installs.
  • Kept detailed statistics on ATM usage and downtime, as well as Operations departmental statistics.
  • Balanced ATM cash usage to isolate out of balance conditions.
  • Archived ATM transaction journals.
OnPoint Community Credit Union - Card Services Specialist
, , 04/1997 - 06/1998
OnPoint Community Credit Union - ATM Deposit Balancer
, , 03/1996 - 04/1997
Skills

Documentation, analytical troubleshooting, project management, process improvement.

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Clemson University
Job Titles Held:
  • Implementations Project Specialist - EMV
  • Implementations Coordinator
  • Accounting Specialist ACH Clerk
  • Electronic Services Manager
  • Product Support Analyst
  • ATM and Card Services Coordinator
  • ATM Maintenance Specialist
  • Card Services Specialist
  • ATM Deposit Balancer
Degrees
  • B.S

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