Skilled Card Services/EFT professional with 18 years of industry experience who has achieved success in a variety of roles. An effective communicator and team-builder with strong analytical, leadership and organizational skills.
As the most experienced team member, I helped lead and shape the new EMV team at Fiserv. I crafted procedures and processes to concurrently implement over 2000 mag-stripe to EMV card conversions, all in different project life-cycles, among a staff of 12.
As Implementations Coordinator at Fiserv I successfully supported 3-5 Project Managers and managed task loads averaging 200 - 250 active tasks among 30-35 ongoing projects.
While at Advantis Credit Union I successfully led the EFT Department as Manager during the merger of two credit unions.
Documentation, analytical troubleshooting, project management, process improvement.
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