Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
12/2002 to 11/2016
Implementation Project ManagerSprint － Atlanta, GA
Maintaining relationship with multiple vendors/customers while ensuring their projects are delivered on time, on budget and within scope.
Procuring and scheduling internal/external resources Effective Time Management of project and all inputs/outputs Accomplishments: Able to achieve installation of projects successfully with condensed timeframes on multiple occasions which saved customer/vendor valuable resources and cost by avoiding duplicate services running simultaneously while increasing revenue for my employer.
Received monetary awards based on internal/external customer accolades.
Successfully created/updated job aids related to future projects.
02/2002 to 12/2002
Integrated Service Organization Disconnect Team LeadSprint － Atlanta, GA
Provide thorough research and validation to ensure all requests are processed accurately to stop services within expected deliverables.
Responsible for order entry into appropriate databases.
Maintain high level of knowledge and function as a subject matter expert with database mainframe systems.
Successfully implemented processes/job aids to allow Disconnect Team methodology to be utilized companywide instead of just in one department.
06/2001 to 02/2002
Quality Assurance System Implementation SpecialistSprint － Atlanta, GA
Supplied information and/or research to ensure order accuracy.
Functioned as a subject matter expert all systems related to this functionality.
Accomplishments: Identified corrections needed within job aids and where additional training may be required thereby improving workability of resources.
Reduced rework due to errors which decreased overall cost of doing business.
Successful completed Project Management Certificate Course # 7711Kennesaw State University － Atlanta, GA
budget, databases, database, train employees, mainframe systems, Mentor, order entry, processes, Project Management, research, scheduling, Time Management, validation