Immigration Services Officer Resume Example
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IMMIGRATION SERVICES OFFICER
Professional Summary
- Qualified Customer Service with five years in fast-paced customer service and call center environment.
- Personable and professional under pressure.
- Detail-oriented ABA Program Supervisor skilled in assessment, interview, analysis, and case management.
- Effective at working with clients from the Autism Spectrum.
- Passionate about providing meaningful support and services to all clients.
- Dynamic Communicator in multicultural environments, with proven abilities in transcription, translation and presentation.
- Adept at blending strong decision- making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- Highly motivated and hardworking Immigration Services Officer (ISO1) in offering a strong attention to detail while researching and reviewing documents and making adjudicative decision for immigration benefit.
- Obtaining an Immigration Services Officer II (ISO2) position with U.S.Citizenship and
Immigration Services (USCIS) agency whereby my academic background,
interpersonal and analytical skills can be utilized and developed.
Skills
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Work History
Immigration Services Officer(ISO1), GS9, Step 3, 04/2017 to Current
Company Name – City, State
Company Name – City, State
- Research and analyze form I130 to establish the relationship between petitioner and beneficiary.
- Research and analyze form I130 (suspect marriage) to establish bona-fide marriage between petitioner and beneficiary
- Conduct security check and update databases with appropriate information and decisions.
- Adhere to all confidentiality requirements at all times.
- Draft and issue Request for Evidence to applicants and Memo to relocate files to Field Office.
- Draft and issue Denial Letter to applicants and Memo to BIA
- Assist Naturalization Ceremony which includes applicants check-in, collecting permanent resident cards, and distributing Certificate of Naturalization to applicants.
Immigration Services Officer (ISO1), GS9, Step 2, 07/2016 to 04/2017
Company Name – City, State
Company Name – City, State
- Researched by using available electronic systems to verify numerous established data points and answered general and case-specific immigration inquiries at USCIS information room, which are open to the public in an accurate and empathetic manner.
- Researched, reviewed, conducted security check, and responded accurate information to customers' inquiries through SRMT system, and updated databases with appropriate information and decisions.
- Adhere to all confidentiality requirements at all times.
- Reviewed, researched, conducted security check, conducted interview, adjudicated and made final decision for forms N-400, N-600.
- Independently drafted and issued Request for Evidence letter as well as denial decision to applicants.
- Reviewed and conducted security check for form I-131 and I-485.
- Monthly supported Naturalization Ceremony which includes applicants check-in, collecting permanent resident cards, and distributing Certificate of Naturalization to applicants.
Immigration Services Officer (ISO1), GS9, Step1, 02/2016 to 07/2016
Company Name – City, State
Company Name – City, State
- Active Security Clearance
- Completed Basic Training in Charleston, South Carolina
- Ensured all immigration procedures are in compliance with existing immigration policy, rules and legislation
- Adjudicated Forms I-130, I-90 by applying appropriate immigration laws, policies and procedures
- Drafted and issued approval and denial decision based on statutes, regulations and immigration laws
- Completed security check for form I-765 using available electronic system.
Language Evaluator, 01/2015 to Current
Company Name – City, State
Company Name – City, State
- Schedule and administer oral tests in the Vietnamese Language for examiners
- Score, analyze, and tabulates the results of the assessments.
- Maintain records of initial and annual assessment results for all examiners assessed.
ABA Case Supervisor, 10/2014 to 01/2016
Company Name – City, State
Company Name – City, State
- Assessed autistic children, interviewed parents, care-givers, and teachers in order to analyze and develop individual ABA programs
- Prepared, supervised, and modified ABA teaching procedures
- Developed and monitored program data and anecdotal therapy notes
- Reviewed and provided written narrative reports of student performance, progress, and behavior.
Interpreter and Translator, 01/2013 to 01/2015
Company Name – City, State
Company Name – City, State
- Interpreted and translated from the Vietnamese language to the English Language and English to Vietnamese for customers who need service in language.
- Addressed and resolved customer product complaints professionally.
- Managed customer calls effectively, and efficiently in a complex, fast-paced and challenging call center environment.
Behavior Interventionist, 10/2012 to 07/2014
Company Name – City
Company Name – City
- Led activities that developed students' physical, emotional and social growth.
- Gathered, analyzed and evaluated behaviors in order to create suitable lesson plans to fulfill the need of each child.
- Consistently communicated with parents and co-worker every week to report each case.
- Documented and updated information on datasheets after each session to manage the process of the child.
Tutor, 08/2009 to 05/2012
Company Name – City, State
Company Name – City, State
- Provided in-class support to students in grades 1 and 2.
- Tutored individual students as well as small groups to improve math, reading and writing skills.
- Supervised an average of 20 students in classrooms, halls, cafeterias, schoolyards, and on field trips.
Customer Service Representative, 06/2005 to 06/2007
Company Name – City, State
Company Name – City, State
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched, and resolved customer service issues.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Resolved service, pricing, and technical problems for customers by asking clear and specific questions.
- Acted professionally and patiently when addressing negative customer feedback.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Investigated and resolved customer inquiries.
Education
Master of Arts: Teaching English for Second Language Learner , 2012
San Jose State University - City, State
San Jose State University - City, State
- 3.72 GPA
- Member of the Americrop
Bachelor of Arts: Linguistics , 2010
San Jose State University - City, State
San Jose State University - City, State
- 3.0 GPA
- Member of the Americrop
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Resume Overview
School Attended
- San Jose State University
Job Titles Held:
- Immigration Services Officer(ISO1), GS9, Step 3
- Immigration Services Officer (ISO1), GS9, Step 2
- Immigration Services Officer (ISO1), GS9, Step1
- Language Evaluator
- ABA Case Supervisor
- Interpreter and Translator
- Behavior Interventionist
- Tutor
- Customer Service Representative
Degrees
- Master of Arts : Teaching English for Second Language Learner , 2012
Bachelor of Arts : Linguistics , 2010
