P ROFESSIONAL S UMMARY
Qualified Customer Service with five years in fast-paced customer service and call
center environment. Personable and professional under pressure.
Detail-oriented ABA Program Supervisor skilled in assessment, interview, analysis,
and case management. Effective at working with clients from the Autism Spectrum.
Passionate about providing meaningful support and services to all clients.
Dynamic Communicator in multicultural environments, with proven abilities in
transcription, translation and presentation. Adept at blending strong decision-
making abilities with outstanding organizational skills, solid leadership attributes,
and successful interpersonal relationship-building techniques.
Highly motivated and hardworking Immigration Services Officer (ISO1) in offering a
strong attention to detail while researching and reviewing documents and making
adjudicative decision for immigration benefit.
Obtaining an Immigration Services Officer position with U.S. Citizenship and
Immigration Services (USCIS) agency whereby my academic background,
interpersonal and analytical skills can be utilized and developed.
S KILLS
Exceptional interpersonal Strong written and verbal
communication communication skills
Excellent time management skills Analytical
Effective problem solver Culturally-sensitive
Customer-focused Report writing
Excellent judgment Strong decision maker
Strong work ethic Data collection
MS Office proficiency
Fluent in Vietnamese
