Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
P ROFESSIONAL S UMMARY Qualified Customer Service with five years in fast-paced customer service and call center environment. Personable and professional under pressure. Detail-oriented ABA Program Supervisor skilled in assessment, interview, analysis, and case management. Effective at working with clients from the Autism Spectrum. Passionate about providing meaningful support and services to all clients. Dynamic Communicator in multicultural environments, with proven abilities in transcription, translation and presentation. Adept at blending strong decision- making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. Highly motivated and hardworking Immigration Services Officer (ISO1) in offering a strong attention to detail while researching and reviewing documents and making adjudicative decision for immigration benefit. Obtaining an Immigration Services Officer position with U.S. Citizenship and Immigration Services (USCIS) agency whereby my academic background, interpersonal and analytical skills can be utilized and developed. S KILLS Exceptional interpersonal Strong written and verbal communication communication skills Excellent time management skills Analytical Effective problem solver Culturally-sensitive Customer-focused Report writing Excellent judgment Strong decision maker Strong work ethic Data collection MS Office proficiency Fluent in Vietnamese
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
06/2016 to 03/2017 Immigration Services Officer Department Of Homeland Security | Hayden, CO,
  • Manage wide variety of customer service and administrative tasks to resolve customers' issues quickly and efficiently Research by using available electronic systems to verify numerous established data points and answer general and case-specific immigration inquiries at USCIS information room, which are open to the public in an accurate and empathetic manner.
  • Conduct security check, respond accurate information to customers' inquiries, and update databases with appropriate information and decisions.
  • Adhere to all confidentiality requirements at all times.
  • Adjudicate form N-400.
02/2016 to 07/2016 Immigration Services Officer (ISO1) Csd Autism Services | Daly City, CA,
  • Active Security Clearance Ensured all immigration procedures are in compliance with existing immigration policy, rules and legislation Adjudicated Forms I-130, I-90 by applying appropriate immigration laws, policies and procedures Wrote approval and denial decision based on statutes, regulations and immigration laws Completed security check for form I-765 using available electronic system.
01/2015 to Current Language Evaluator Bickford Senior Living | Crystal Lake, IL,
  • Schedule and administer oral tests in the Vietnamese Language for examiners Score, analyze, and tabulates the results of the assessments.
  • Maintain records of initial and annual assessment results for all examiners assessed.
10/2014 to 01/2016 ABA Case Supervisor Common Spirit | Berea, KY,
  • Assessed autistic children, interviewed parents, care-givers, and teachers in order to analyze and develop individual ABA programs Prepared, supervised, and modified ABA teaching procedures Developed and monitored program data and anecdotal therapy notes Reviewed and provided written narrative reports of student performance, progress, and behavior.
01/2013 to 01/2015 Interpreter and Translator | Macomb, IL,
  • Interpreted and translated from the Vietnamese language to the English Language and English to Vietnamese for customers who need service in language.
  • Addressed and resolved customer product complaints professionally.
  • Managed customer calls effectively, and efficiently in a complex, fast-paced and challenging call center environment.
10/2012 to 07/2014 | City, STATE,
  • Led activities that developed students' physical, emotional and social growth.
  • Gathered, analyzed and evaluated behaviors in order to create suitable lesson plans to fulfill the need of each child.
  • Consistently communicated with parents and co-worker every week to report each case.
  • Documented and updated information on datasheets after each session to manage the process of the child.
08/2009 to 05/2012 Tutor | City, STATE,
  • Provided in-class support to students in grades 1 and 2.
  • Tutored individual students as well as small groups to improve math, reading and writing skills.
  • Supervised an average of 20 students in classrooms, halls, cafeterias, schoolyards, and on field trips.
06/2005 to 06/2007 | City, STATE,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched, and resolved customer service issues.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Resolved service, pricing, and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Investigated and resolved customer inquiries.
Expected in 2010 Bachelor of Arts | San Jose State University, San Jose, CA GPA:
Expected in 2012 Master of Arts | , , GPA:
Expected in Teaching English for Second Language Learners | San Jose State University, San Jose, CA GPA:
3.72 Member of AmeriCorps

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School Attended

  • San Jose State University
  • San Jose State University

Job Titles Held:

  • Immigration Services Officer
  • Immigration Services Officer (ISO1)
  • Language Evaluator
  • ABA Case Supervisor
  • Interpreter and Translator
  • Tutor


  • Bachelor of Arts
  • Master of Arts
  • Teaching English for Second Language Learners

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