Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
P ROFESSIONAL S UMMARY
Qualified Customer Service with five years in fast-paced customer service and call
center environment. Personable and professional under pressure.
Detail-oriented ABA Program Supervisor skilled in assessment, interview, analysis,
and case management. Effective at working with clients from the Autism Spectrum.
Passionate about providing meaningful support and services to all clients.
Dynamic Communicator in multicultural environments, with proven abilities in
transcription, translation and presentation. Adept at blending strong decision-
making abilities with outstanding organizational skills, solid leadership attributes,
and successful interpersonal relationship-building techniques.
Highly motivated and hardworking Immigration Services Officer (ISO1) in offering a
strong attention to detail while researching and reviewing documents and making
adjudicative decision for immigration benefit.
Obtaining an Immigration Services Officer position with U.S. Citizenship and
Immigration Services (USCIS) agency whereby my academic background,
interpersonal and analytical skills can be utilized and developed.
S KILLS
Exceptional interpersonal Strong written and verbal
communication communication skills
Excellent time management skills Analytical
Effective problem solver Culturally-sensitive
Customer-focused Report writing
Excellent judgment Strong decision maker
Strong work ethic Data collection
MS Office proficiency
Fluent in Vietnamese
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
06/2016 to 03/2017Immigration Services OfficerDepartment Of Homeland Security | Hayden, CO,
Manage wide variety of customer service and administrative tasks to resolve
customers' issues quickly and efficiently
Research by using available electronic systems to verify numerous established data
points and answer general and case-specific immigration inquiries at USCIS
information room, which are open to the public in an accurate and empathetic manner.
Conduct security check, respond accurate information to customers' inquiries, and
update databases with appropriate information and decisions.
Adhere to all confidentiality requirements at all times.
Adjudicate form N-400.
02/2016 to 07/2016Immigration Services Officer (ISO1)Csd Autism Services | Daly City, CA,
Active Security Clearance
Ensured all immigration procedures are in compliance with existing immigration
policy, rules and legislation
Adjudicated Forms I-130, I-90 by applying appropriate immigration laws, policies
and procedures
Wrote approval and denial decision based on statutes, regulations and immigration
laws
Completed security check for form I-765 using available electronic system.
01/2015 to CurrentLanguage EvaluatorBickford Senior Living | Crystal Lake, IL,
Schedule and administer oral tests in the Vietnamese Language for examiners
Score, analyze, and tabulates the results of the assessments.
Maintain records of initial and annual assessment results for all examiners assessed.
10/2014 to 01/2016ABA Case SupervisorCommon Spirit | Berea, KY,
Assessed autistic children, interviewed parents, care-givers, and teachers in order to
analyze and develop individual ABA programs
Prepared, supervised, and modified ABA teaching procedures
Developed and monitored program data and anecdotal therapy notes
Reviewed and provided written narrative reports of student performance, progress,
and behavior.
01/2013 to 01/2015Interpreter and Translator | Macomb, IL,
Interpreted and translated from the Vietnamese language to the English Language and
English to Vietnamese for customers who need service in language.
Addressed and resolved customer product complaints professionally.
Managed customer calls effectively, and efficiently in a complex, fast-paced and
challenging call center environment.
10/2012 to 07/2014 | City, STATE,
Led activities that developed students' physical, emotional and social growth.
Gathered, analyzed and evaluated behaviors in order to create suitable lesson plans
to fulfill the need of each child.
Consistently communicated with parents and co-worker every week to report each
case.
Documented and updated information on datasheets after each session to manage the
process of the child.
08/2009 to 05/2012Tutor | City, STATE,
Provided in-class support to students in grades 1 and 2.
Tutored individual students as well as small groups to improve math, reading and
writing skills.
Supervised an average of 20 students in classrooms, halls, cafeterias, schoolyards,
and on field trips.
06/2005 to 06/2007 | City, STATE,
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched, and resolved customer service issues.
Identified chronic customer issues by creating and maintaining customer complaint
log.
Resolved service, pricing, and technical problems for customers by asking clear and
specific questions.
Acted professionally and patiently when addressing negative customer feedback.
Greeted customers entering the store to ascertain what each customer wanted or
needed.
Investigated and resolved customer inquiries.
Education
Expected in 2010Bachelor of Arts | San Jose State University, San Jose, CAGPA: 3.0
Expected in 2012Master of Arts | , , GPA:
Expected in Teaching English for Second Language Learners | San Jose State University, San Jose, CAGPA: 3.72 Member of AmeriCorps
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