Imaging Services Support Coordinator Resume Example

• Assisted with receptionist duties, file organization and research and development.
• Collect copayments for the various insurance companies and the requested fees for those who have no coverage.
• Make deposits and cash transactions.
• Create spreadsheets to display department totals and respective data.
• Scheduling patients for appointments and verifying insurance.
• Assists the physicians, nurses, and aides in providing excellent customer service to our patients.
• Obtained scanned records and uploaded them into the database.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Managed daily operations within the office by supporting continuous delivery of excellent services and care.

• Pulled patient files and forwarded to appropriate offices for processing.
• Supported office clerical functions using word processing and other software, email and office machines.
• Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Facilitated inter-departmental communication to effectively provide customer support.
• Provided accurate, specific and timely performance feedback for CSRs.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Performed register and cash till audits to make sure that the total income for the day matches the intake from the registers.
• Conducted 30, 90, and yearly evaluation of employees.
• Help to increase revenue for our company by implementing various sales tactics to help provide our customers with good quality products.
• Supervision of approximately 45 employees.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.

• Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
• Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
• Documented and routed business correspondence to manage office paperwork.
• Managed director's calendar and prepared meeting agenda and materials.
• Managed external contacts and kept track of periodic communication needed for priority actions.
• Created PowerPoint presentations used for diverse business needs.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Set up meeting and event logistics for senior management and updated calendars.

Leading the DEI committee in addressing healthcare disparities, inequities, and diversity issues within our organization and community.