Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Driven and ambitious individual adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, while helping to achieve organizational objectives.

  • Service-Oriented
  • Self-Motivated
  • Client relationships
  • Organizational skills
  • Teambuilding
  • Problem resolution
  • Decision-making
  • Flexible
  • Customer Advising and Referral
  • Analytical and Critical Thinking
  • Credit Accounts
  • Negotiation and Resolution
  • Administration and Management
  • Payment Processing
  • Managing Delinquent Accounts
  • Account Monitoring
  • Payment Scheduling
  • Automated Account Review
  • Needs Assessment
  • Presentation Skills
  • Working collaboratively
05/2019 to Current
Patient Accounts Specialist Northshore Skokie, IL,
  • Resolved inquiries from patients, families and external payers.
  • Applied organizational policies and complied with regulations for patient privacy.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Reviewed flagged items daily and resolved issues in accurate and efficient manner.
  • Processed refunds, disbursements and payments.
  • Generated detailed reports outlining billing, flagged items and other important data.
  • Organized and maintained office supplies to promote team productivity.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
01/2013 to 05/2019
Imaging Services Support Coordinator Xpo Logistics Newark, NJ,
  • Assisted with receptionist duties, file organization and research and development.
  • Collect copayments for the various insurance companies and the requested fees for those who have no coverage.
  • Make deposits and cash transactions.
  • Create spreadsheets to display department totals and respective data.
  • Scheduling patients for appointments and verifying insurance.
  • Assists the physicians, nurses, and aides in providing excellent customer service to our patients.
  • Obtained scanned records and uploaded them into the database.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
02/2011 to 01/2013
Discharge Clerk Chris Howell Foundation Dallas, TX,
  • Pulled patient files and forwarded to appropriate offices for processing.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
07/2009 to 12/2011
Customer Service Manager Wal-Mart Inc City, STATE,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Performed register and cash till audits to make sure that the total income for the day matches the intake from the registers.
  • Conducted 30, 90, and yearly evaluation of employees.
  • Help to increase revenue for our company by implementing various sales tactics to help provide our customers with good quality products.
  • Supervision of approximately 45 employees.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
12/2004 to 12/2007
Executive Administrative Assistant Fayetteville University - Department Of Residence City, STATE,
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Documented and routed business correspondence to manage office paperwork.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Created PowerPoint presentations used for diverse business needs.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Set up meeting and event logistics for senior management and updated calendars.
11/2020 to Current
Diversity and Inclusion Curriculum Team Leader Onslow Memorial Hospital City, STATE,

Leading the DEI committee in addressing healthcare disparities, inequities, and diversity issues within our organization and community.

Education and Training
Expected in
Bachelor of Science: Business Administration /Healthcare Management Business Law, Nursing
Strayer University - ,
Expected in 12/2010
Certified Nursing Assistant 1:
Coastal Carolina Community College - Jacksonville, NC
Expected in
: Nursing
Fayetteville State University - Fayetteville, NC,
  • 3.2 GPA
  • Dean's List Honoree Fall '04
  • Dean's List Honoree Spring '05
  • Dean's List Honoree Fall '05
  • Dean's List Honoree Spring '06
  • Student Senator - Student Governor '05
Expected in 05/2004
High School Diploma:
Richlands High School - Richlands, NC

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Resume Overview

School Attended

  • Strayer University
  • Coastal Carolina Community College
  • Fayetteville State University
  • Richlands High School

Job Titles Held:

  • Patient Accounts Specialist
  • Imaging Services Support Coordinator
  • Discharge Clerk
  • Customer Service Manager
  • Executive Administrative Assistant
  • Diversity and Inclusion Curriculum Team Leader


  • Bachelor of Science
  • Certified Nursing Assistant 1
  • Some College (No Degree)
  • High School Diploma

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