Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Seasoned Customer Service and Training Specialist with more than 20 years in customer service and technical troubleshooting. Information Technology Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all technical endeavors.
An ICT project manager is involved with an information technology or communications project from the planning stages through to the implementation of a solution. The manager assigns tasks, develops a time line and sets the budget for the project. Other responsibilities involve coordinating meetings between team members and monitoring their ongoing progress. This professional must ensure the team have resources available to complete tasks - which may include materials, outside services or additional workers.
During the planning stage of a project, the manager develops the scope and goals for the team during each step in the process. Planning also includes the development of criteria of measurable data to determine the success of a project. Prior to encountering any obstacles, it's important to establish contingency plans with backup resources and accommodations for prospective delays. Communication is vital as a project proceeds, keeping allied departments abreast of progress and changes.
A project manager must resolve conflicts and obstacles to keep the project on track. During the implementation phase of a project, he or she must analyze the results against a defined set of criteria. It's then important to identify and correct weaknesses.
Throughout the project, a manager must provide sponsors or upper management personnel with detailed reports of the project's progression that include budgets, milestones and analyses of implementation. Supervisors may require the project manager to make changes to the project based on reports, feedback and updates.
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