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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Dependable with 7 yrs of Customer Service experience with also 1 year of One Guide Click to Chat team.
  • Highly motivated to assist/train other to become proficient in areas where help is needed, help promote and show that they are strong people and help them to become their best self.
  • Customer Service advocate with management experience and exceptional people skills and multi-task-oriented. Desires a challenging role as a One Guide Click to chat Coach
Skills
  •  Skilled in Escalated Calls, and open calls for ICSA team and for One Guide Click to Chat Team
  • Quick learner
  •  Skilled for Pharmacy, Medical, Facets calls
  • Microsoft Office
  • Computer proficient
Experience
iCSA Analyst/ One Guide Click to Chat Advocate, 08/2011 -
Securitas Security Services Usa, Inc. Waukee, IA,
Currently taking One Guide Click to chat calls, also a lead for OGC2CCB queue, where we do call outs to Provider offices and members and we also take Escalated chats for the team. 

Staffing Coordinator, 03/2009 - 06/2010
Westborough Behavioral Healthcare Hospital Westborough, MA,
Oversaw training and daily performance of Nursing staff.
Updated employee paperwork and records.
In charge of hiring process and orientation for CNA's and Rehab Aides for the Nursing Department, also was responsible for schedule for complete Nursing Staff
Mental Health Technician III, 08/2005 - 02/2009
Cone Health Asheboro, NC, Oversaw training and daily performance of mental Health Techician trainees.
Taking care of the individuals in a development facility, assisted in daily activities and cognitive exercises.  
Supervising a staff, making sure the needs of our individuals were met on a daily basis 
Nursing Secretary, 11/1997 - 07/2005
Kankakee Nursing And Rehab Center City, STATE, Oversaw training and daily performance of nursing staff.
Schedule for Nursing Assistants and Orientation for Nursing Staff
Assisted with hiring of Nursing Assistants
Education
High School Diploma: , Expected in 1992
-
Kankakee High School - Kankakee, IL
GPA:

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Resume Overview

School Attended

  • Kankakee High School

Job Titles Held:

  • iCSA Analyst/ One Guide Click to Chat Advocate
  • Staffing Coordinator
  • Mental Health Technician III
  • Nursing Secretary

Degrees

  • High School Diploma

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