To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.
Microsoft Work, Power Point, and Access.
Punctual in all activities.
Multi task ability to work under pressure.
Bilingual English\ Spanish.
Associate of Science: Criminal Justice , December 2009 McCann School Of Business & Technology - 370 Maplewood Dr, Hazle Township, PA 18202 GPA: Dean\'s List Two Terms.Criminal Justice Dean\'s List Two Terms. Tamaqua Police Department Tamaqua, PA Criminal Justice Extern (252) hours.
Esl West Hazleton Elementary Middle School Perform General Office Procedures: Filing, photocopying, faxing
Front Desk: Greet Clients, answer phones, and organizing paper work
Partake in patrol rides and serve civil papers.
Bachelor of Science: Sociology, Current Wilkes University - 84 W South St, Wilkes-Barre, PA 18701
ICQA, 10/2012 to Current Amazon AVP1 – 550 Oak Ridge RdHazle Township, PA 18202.
Reports on how well we're following processes in our Fulfillment Centers (FCs) and Customer Service centers. We are extremely customer focused, and analyze root causes of defects to drive improvements.
Focuses on cycle-counting and related analysis/research to understand and correct any variances in our inventory, and quality assurance (QA), which audits how well we're sticking to agreed processes and highlights any discrepancies. This team also helps analyze customer-facing metrics.
Work closely with the Inbound, Outbound, and Inventory Control operations to develop tools and analyze data to support OE initiatives, dig deep into data to determine root cause of defects, build and maintain decision support tools, and present findings to business partners to drive improvements in FC-wide quality.
Contractor , 02/2010 to 09/2011 Adecco USA INC – Woonsocket, RI
Respond to technical questions from internal employee\'s regarding trouble shooting, diagnosing and resolving problems for store.
Deliver outstanding customer service in a timely and efficient manner.
Perform Office Procedures
Customer Service , 02/2007 to 01/2010 C&C Transportation – Hazleton, PA
Answer phone, attend to customer\'s request.
Book reservations, contact customers to confirm the reservations.
Maintains customer records by updating account information.
Effectively manage large amounts of incoming calls