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CareCentrix -SMS - I-Comply CSR Resume Example

Resume Score: 60%

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I-COMPLY CSR
Objective

My objective is to obtain a position within a company that will enhance my customer service and allow me to grow as a professional.

Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
Experience
I-Comply CSR 12/2012 － Current CareCentrix -SMS Hartford, CT
  • Take inbound calls and conduct outbound calls.
  • Send out communications to patients and conduct follow up calls.
  • Provided patients with compliance and non-compliance results based upon data given.
  • Consult with physicians, doctors, and medical staff in terms of patient's CPAP therapy.
  • Created interventions for patients and communicated with durable medical equipment companies.
  • Distributed intervention assignments to respiratory therapists and durable medical equipment companies.
  • Assisted customers with any questions or concerns they may have regarding compliance, therapy, or supplies.
Quality Assurance Specialist 02/2007 － 06/2011 Travelers Insurance Co Windsor, CT
  • Evaluated the work product of customer service representatives (csr's) Provided objective written feedback, which was appropriate for the target audience.
  • Identified and communicate trends (on an individual, unit, site, and/or virtual level) Perform notice capture and triage during scheduled time frames and/or as required.
  • Assisted with the development of new and/or redesign current processes Performed all other duties as requested to assist in the effective operation of the unit.
Customer Service Representative 02/2006 － 01/2007 Travelers Insurance Co Windsor, CT
  • Received calls from customers reporting claims.
  • Handled auto appraisal appointments Routed calls to the appropriate departments.
  • Handled miscellaneous inquiries.
  • Efficiently captured claim loss information from accounts/customers via fax.
  • Accurately input loss information into a claim multi-line system via a personal computer.
  • Consistently provided top-tier customer service to our accounts/customers.
  • Maintained and updated reference material needed to provide quality service.
  • Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues.
05/2005 － 12/2005 Travelers Insurance Co Hartford, CT
  • Supported all lines of business in the Major Case Unit.
  • Worked on a variety of administrative tasks including, mailings, filing, spreadsheets, file reviews.
  • Provided excellent customer service to both internal and external customers.
  • Utilized ability to manage multiple tasks at once.
Toddler Teacher 02/2003 － 05/2004 Kiddie World Middletown, CT
  • Wrote, designed and produced daily lesson plans.
  • Instructed children in activities designed to promote social, physical, and intellectual growth.
  • Held conference meetings with parents about their child's progress including any behavioral concerns.
  • Maintained pleasant relationships with parents which, involved trust, honesty, advocacy, sensitivity.
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Resume Overview

Companies Worked For:

  • CareCentrix -SMS
  • Travelers Insurance Co
  • Kiddie World

Job Titles Held:

  • I-Comply CSR
  • Quality Assurance Specialist
  • Customer Service Representative
  • Toddler Teacher

Where can I find a CareCentrix -SMS I-Comply CSR resume example in New Britain, Connecticut ?

This is an actual resume example of a I-Comply CSR who works in the Call Center Industry. LiveCareer has 204622 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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