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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Conscientious Social Services Director promoting coordination of community service resources to meet needs and expected demands of vulnerable local populations. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings. Proficient in organizing program referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals.

Skills
  • Friendly, positive attitude
  • Working collaboratively
  • Community outreach
  • Assistance program knowledge
Experience
Human Services Director, 10/2020 to Current
The Mentor NetworkSarasota, FL,
  • Improved service delivery by developing policies to proactively identify social and emotional needs of program participants.
  • Managed delivery of multiple programs (Indian Child Welfare, USDA Food Distribution, Food Bank, Seniors Center, TANF, General Assistance, Kinship, LIHEAP, Teen Center, EFAP) to provide services to the community.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Child Support Director, 10/2017 to 02/2020
Brown CountyBrown Country, WI,
  • Created work and vacation schedules, maintaining records of tardiness and absenteeism.
  • Developed departmental budget on annual basis.
  • Sought out and implemented methods to improve service and team performance to boost collections and participant success.
  • Trained employees on DNA testing, case management, KIDS system, intake and drafting legal documents for court actions.
  • Worked with Tribal, State and Federal officials to establish strong relationships.
Child Support Specialist, 04/2013 to 09/2017
Stockbridge Munsee Tribal Child Support AgencyCity, STATE,
  • Conducted detailed investigations to locate individuals, verify employment and determine assets.
  • Assessed child support cases to determine appropriate case action.
  • Collaborated with social agencies in support of children due child support.
  • Addressed legal issues, assisting with hearings and providing testimony to inform custody arrangements
  • Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
  • Maintained current knowledge of child support policies and procedures, State and Tribal family law, and federal regulations.
  • Prepared documentation of administrative and legal actions related to child support orders.
  • Assisted prosecuting attorney with collection of necessary data in preparation for cases.
  • Prepared forms and reports indicating current case statuses and schedules.
  • Reviewed and maintained child support files and databases.
  • Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
  • Negotiated settlements and agreements with parties outside of court.
  • Gathered information from custodial parents and documented case history in case management software.
  • Monitored cases and reviewed to determine eligibility for closure.
  • Executed appropriate case action to locate absent parents.
  • Conducted genetic testing to establish paternity.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Identified appropriate community resources and provided referrals for services.
Table Games Dealer/Supervisor, 03/1996 to 09/2003
Mohican North Star CasinoCity, STATE,
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Kept all games in compliance with casino and gaming standards.
  • Observed tables closely to spot errors and irregularities.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Established and enforced banks and table limits for each game type.
  • Evaluated workers' performance to write performance reviews.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
BBA: Business Administration, Expected in 05/2016
Lakeland College - Plymouth, WI
GPA:
MBA: Business Administration, Healthcare Administration, Expected in 12/2018
Lakeland College - Plymouth, WI
GPA:
Ph.D.: Public Administration, Expected in
Capella University - Minneapolis, MN
GPA:
Activities and Honors
  • National Tribal Child Support Association (NTCSA) Board Member 2019-present
  • Judiciary Commissioner Stockbridge-Munsee Tribe 2018-present

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Resume Overview

School Attended

  • Lakeland College
  • Lakeland College
  • Capella University

Job Titles Held:

  • Human Services Director
  • Child Support Director
  • Child Support Specialist
  • Table Games Dealer/Supervisor

Degrees

  • BBA
  • MBA
  • Ph.D.

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