Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Client-focused Human Services Specialist with the skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. A determined employee with 4 years of analyzing data to determine client eligibility and empathetic communication and encouragement. Capable of establishing working relationships with clients, community resources and other agency staff. Over 2 years of meticulous and diverse office experience.
Skills
Written and verbal communication
Client needs assessments
Interviewing skills
Assistance program knowledge
Proficient in Word, Excel, and PowerPoint
Conflict resolution
Lemon Pound Cake Expert
File and records management
Customer Service
Program Files Maintenance
Document Conversion
Application of Policy and office procedure
Internal communications
Travel coordination
Technical Support
Letter preparation
Work History
02/2020 to 03/2020Human Services Assistant 2DHS Aging And People With Disabilities | City, STATE,
Supported needs of Case Managers with skill and efficiency
Loaded, unloaded and moved Home Care Worker and Behavioral Specialist vouchers to and from storage and payment areas
Completed clerical tasks such as filing, copying and distributing mail
Assisted Case Managers with home visits and documents to help clients get modifications to their homes
Resolved problems with uploading client documents to the Electronic Document Management System in a timely manner and improved operations
Worked with clients to understand their needs and provide Emergency Response Systems that best suited their lives without become intrusive
05/2019 to 02/2020Human Services Specialist 1 - TANF Case AideDHS Self-Sufficiency | City, STATE,
09/2018 to 05/2019Human Services Specialist 1 - Call CenterDHS Self-Sufficiency | City, STATE,
My foremost responsibility was to provide excellent customer service to customers. This included learning about the local sites of interest and being able to give directions to these places, how to sport fish and catch crab and shellfish in the bay, knowing the local hotels and restaurants as well as what kind of services they offer, and other information frequently asked by tourists visiting the coast so I could provide an accurate and helpful answer suited to the individual or individuals. In addition to selling groceries, taking food orders and making the food to their specification, and renting out movies, the market also sold fishing and crabbing licenses. Because of this I became well versed in Oregon's laws regulating this industry as I need to determine whether the customers were eligible to get a license , taking note of things such as their age, state of residence, what type of fishing they planned on doing, and explaining the laws and regulations to them in detail and ensuring that the consumers understood the laws, regulations, and the penalties for choosing not to follow them, for example that if an adult is accompanying others on a fishing trip but doesn’t plan to participate, they are not allowed to even hold a fishing pole for someone else unless they have a fishing license in their name and that it is a misdemeanor punishable by a fine of up to $1000 for anyone found to be fishing without the proper permit. The crabbing and shell fishing regulations and licenses are separate from angling and ensuring that the customer understood the rules and restrictions on crab and shellfish and the reason these are in place is crucial to the continued survival of the local Dungeness crab species. It was also important that I kept myself up to date on the state of the algal bloom in the ocean as it contaminates all the mollusks, making anyone who eats the clams, mussels, and oysters out of the affected area extremely ill and I needed to be able to advise anyone purchasing a permit that it isn’t safe to consume them. We sold fishing gear as well and I had to learn how use them well enough to teach customers what they would need to have and how to use it. In addition to these duties, all cahiers were responsible for completing basic bookkeeping and balancing the till at the end of the morning shift and again in the evening at closing. This required printing a report from the register with the either the first shifts incoming dollar amounts or the whole day’s transaction history at the end of the workday. Since I was typically assigned the closing shift, I was most often responsible for completing the full day’s accounting, which meant making sure that the calculations and reports for both shifts were balanced out correctly and making any necessary adjustments to the previous shift’s figures. It is a small building but there were many different tasks as a wide array of items and services were available. The store is also incredibly busy in the summer months when tourist season is at its peak. I was required to multitask and re-prioritize constantly while also keeping track of legally necessary legal and financial documents for the business.Sought out training opportunities to enhance customer relationship abilities, trama-informed care, and knowledge of programs provided
Maintained accurate and current customer account data with manual forms processing and digital information updates
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Answered customer questions regarding case status, pending documents, and store front offices in their areas as well as assisting participants with completing the online application and troubleshooting technical issues
Answered over 40 calls per shift to meet fast-paced call center demands
Performed various clerical duties by filing and faxing documents and creating customer cases in DHR, the call center's database, and the online application system
Education
Expected in 07/2002Certificate of Program Completion | German Language And LiteratureBrucknergymnasuim, Wels, Austria, Europe, GPA:
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