Organized multilingual Human Resource Professional possessing strong interpersonal skills. Creates business
partnerships and builds trust with managers and employees to create a positive work environment.
Human Resources Supervisor April 2013 to September 2015GGB Bearing Technology － Thorofare, NJ
Professional Recruiting place ads, work with recruiters, review of resumes, recruiting at colleges, new networking Conduct 3 month follow up sessions Global Administrator for Headcount Tracker tool; Send monthly reports at Senior Staff level regarding headcount Coordinate wellness activities and other programs developed by the corporate offices Performance review drives the hourly and salary performance management process and documents results.
Advises on problem areas where development is needed EnGage (Performance Management) administrator, assists employees with training on the system, ensures completion of performance Management locally Administer Workers Compensation Work with external legal counsel for Immigration documents as needed Maintain records and prepares reports for Affirmative Action Plan Talent Review (turnover list, new hires, promotions and terminations) Update Job Descriptions as needed and as positions change.
Work with other divisions if job descriptions are needed for new positions Facilitate BOW modules and coordinate on site sessions Handle Labor Relations / Employee Relations situations as needed Facilitate 360 feedback sessions.
Human Resources Specialist January 2011 to April 2013GGB Bearing Technology － Thorofare, NJ
Recruiting - place ads, work with recruiters, review of resumes, recruiting at job and career fairs Input new hire information and make changes into HRIS System Handle all benefit activity including resolving problems, open enrollments, communication to the employees and other activity.
Attends yearly updates for benefits.
Training coordinator - contact training vendors, schedule classes, maintains training records and follow up Coordinate wellness activities and other programs developed by the corporate offices.
Drive events and activities Review, revise and maintain job descriptions and research the market for standard wages for positions Drive hourly and salary performance management process and document results Advise on problem areas where development is needed Performance Management Administrator, assist employees with training on the system, ensures Completion of performance management Maintain records and prepare reports for Affirmative Action Plan and Talent Review (turnover list, new hires, promotions and terminations) Special projects as assigned.
Customer Service Supervisor November 2008 to January 2011GGB Bearing Technology － Thorofare, NJ
Led a team of 10 Customer Care representatives Participated in financial report outs Implemented daily standard work within the team Created standard for daily check in meetings to discuss goals for the day and performance for previous day and monthly outlook Led daily calls with key customers to ensure satisfaction.
Bilingual Call Center Supervisor August 2003 to October 2008PHH Mortgage － Mt. Laurel, NJ
Supervised 30-50 bilingual Customer Service Agents Facilitated new employee transitional training Conducted one on one coaching sessions and monthly performance reviews Train computer applications to be used within role to new employees Progressive discipline and terminations communicated as needed Resolved employment-related disputes through proactive communication Administered compensation, benefits and performance management systems and safety and recreation programs Handled escalated issues with customers as needed Monitored daily call center activity to meet contractual service level agreements Implemented new motivational programs for 150+ representatives Played active role in creating and implementing Statement of Work for off shore call center.
Service and Sales Team Manager June 2002 to July 2003Sears Credit － Trevose, PA
Coach and developed 15-20 account service/tele-services associates Created and implemented a developmental plan for each associate Conducted progressive discipline/performance management overviews as needed Identified, resolved, and communicated performance Conducted weekly team meetings with published minutes Interviewed potential candidates Created and implemented monthly programs to motivate associates.
Human Resources Manager September 2015 to CurrentGGB Bearing Technology － Thorofare , NJ
Bachelor of Science : Business Administration / Spanish, 2002Albright College － Reading, PABusiness Administration / Spanish