HR Outsourcing Leader with 17 years experience improving processes, systems and vendor productivity to increase a positive employee experience for large-scale operations. Work with C-level executives to translate business strategies into actions that drive results.
Vendor Management: Aon Hewitt/ADP/Ceridian/Conexis
Call Center Management
HRIS: EV5/HPW/CBA/Virtual Edge/PeopleSoft/JD Edwards
Manager and Employee Self Service
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Defined and executed defined benefit lump sum term vested program in 1 month resulting in a 42% take up rate. Developed compliance strategy and oversight for retirement, health and welfare and payroll. Managed a $3.1M ADP COS implementation on time and under budget. Negotiated a $160k annual savings on H&W outsourcing contract. Drove root cause and trend analysis to increase payroll first pass yield by decreasing front end manual entry.
Managed six human resource specialists responsible for new hire on-boarding, HRIS and end to end transactions for 2600 employees. Successfully configured and implemented enhanced talent management recruiting system improving candidate self-service and reporting. Deployed an integration tool to automate data loads between talent management and ERP system. Identified inefficient manual processes and partnered with IT to automate processes and reduce redundancy. Documented business requirements to ensure business needs were properly identified and developed as required.
Administered the design, implementation, and support of global HR, benefits and payroll information systems while managing 7 system analysts. Conducted due diligence of benefit and compensation for potential mergers and acquisitions, and oversaw the integration of acquired employees. Led cross-functional team that developed an on-line knowledge base used by HR specialists to expedite resolution of benefits and payroll issues. Defined key controls that regulated PeopleSoft user access mitigating fiduciary risk in accordance with Sarbanes Oxley standards. Streamlined and automated employee severance process that eliminated package production costs and expedited payments.
Assisted in the creation and implementation of a human resource service center. Managed a staff of 40 human resource call center representatives that researched and resolved benefits and payroll issues for up to 95,000 employees. Responsible for trending, root causing and correcting systemic process and system failures. Improved first call issue resolution through the enhancement of a cutting edge issue tracking system and improved training materials. Reduced call abandonment to 2% and hold times to less than 30 seconds by enhancing the call routing system and schedule adherence. Successfully developed a rigorous overpayment collection process recovering $1M in overpayments.
ADP COS Implementation
Negotiated an annual reduction of $200k while adding additional services. Project managed a $3.1M implementation that was on time and under budget. Transitioned services from Ceridian to ADP without employee interruption. PM for an cross-functional internal team of 20, 2 independent consultants, and 10 ADP Implementation consultants.
Implemented a steering committee and advisory board to discuss and resolve complex issues that introduced high risk to the project.
Pension Outsourcing Implementation
Transitioned pension outsourcing administration for hourly and salary defined benefit plans from Ceridian to Aon Hewitt Associates. Negotiated a $200k credit back to Johns Manville. Increased accuracy and customer service resulting in a decrease in escalations.
Lump Sum Pension Program
Successfully designed and implemented a lump sum buyout program and communications to all term vested employees reducing the company's fiduciary responsibility by $41.5M. Executed within one month with a best practice of 5-6 months.
Companies Worked For:
Job Titles Held:
© 2019, Bold Limited. All rights reserved.