Jessica Claire
Senior Human Resources Manager
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.


Statistical Data Analysis

Drafting and Administering Contracts

Administering Disciplinary Procedures

Labor Negotiations

Compensation and benefits

Succession planning

Benefits Administration


Payroll Coordination

Conflict Resolution

Team Building

Talent Management

Microsoft Office proficiency

Work History
Human Resources Manager, 07/2019 - Current
Catalent Pharma Solutions, Inc. Tennessee, IL,
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Led and strategically directed team of human resources professionals.
  • Leveraged cost-effective digital systems to manage payroll and benefit programs.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 250 employees.
  • Recruited top talent to maximize profitability.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Liaised between multiple business divisions to improve communications.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Human Resources Generalist, 05/2015 - 07/2019
Pac Worldwide Bethlehem, PA,
  • Implemented and supervised orientation procedures for new hires.
  • Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
  • Facilitated criminal background check process for new hires.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
  • Prepared and submitted organization's Affirmative Action Plan and EEO report.
  • Created organizational flow charts and career path reports to evaluate employee compensation information.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
Human Resources Assistant, 03/2000 - 04/2015
Guaranty Bancshares, Inc. Royse City, TX,
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Posted positions through approved recruitment channels.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Prepared monthly termination lists to be added to permanent records.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.
  • Helped employees register for benefits programs using online portals.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Recruited and screened qualified potential employees.
Senior Real Estate Paralegal, 05/1992 - 03/2000
Washington Prime Group Indianapolis, IN,
  • Organized contracts and closing documents for rentals and purchases.
  • Prepared legal property descriptions for use in transactions.
  • Tracked and processed easement documents in accordance with policies and applicable laws.
  • Drafted responses for exceptions on foreclosure procedural errors.
  • Conferred with clients and other involved parties to gather and track case information.
  • Responsible for all aspects of a real estate closing from title work, HUD preparation, facilitating the closing and distribution of monies.
  • Maintained closings for three offices and a staff of twelve employees.
Bachelor of Science: Paralegal, Expected in 05/1992
Mississippi University For Women - Columbus, MS
  • SHRM-CP - SHRM Certified Professional

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School Attended

  • Mississippi University For Women

Job Titles Held:

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  • Bachelor of Science

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