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Human Resources Manager Resume Example

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HUMAN RESOURCES MANAGER
Highlights
Office Suite: MS Word, Excel, Power Point, Access, Publisher, Outlook Programming languages: C, C++, Fortran, Java, ASP, HTML Human Resources Management Systems: People Soft, E-Qip, Siebel, Payroll, Benefits, OPM Employee Electronic Personnel File, LMCOMMIT employee yearly review system Computer systems: Apple MAC and PC
Experience
Human Resources Manager
November 2008 to February 2015Lockheed Martin － ST Albuquerque Albuquerque, NM
  • Experience that has equipped me with the particular knowledge, skills and abilities to successfully perform the duties and such experience includes applying knowledge of Federal HR laws, regulations and best practices related to employee benefits and recruitment/placement in order to analyze issues and respond to general inquiries in a customer service center or help desk/contact center environment.
  • Managed a team of 15-100 Human Resources (HR) Specialist both level 1 and level 2 and payroll and benefit departments I was required to interpret laws, regulations, and rules in order to develop strategies to complete human resources related assignments daily with knowledge of and skills in applying a comprehensive body of HR rules, procedures, and technical methods.
  • Carry out limited projects in HR recruitment and hiring with external entities for medical scheduling and computer based test and research.
  • Analyze a variety of routine HR facts to process application process, payroll issues and benefits processing.
  • Research minor complaints or problems that are not readily understood and follow HR policies and procedures to solve applicant and employee issues.
  • Summarize HR facts and issues for employees and applicants.
  • Managing Employees with cases for assigned areas, and determining and advising on specific policy applications, including the application of TSA's unique agency practices and policies.
  • Applying appropriate guidelines and recognizing when circumstances warrant an exception to policy or changes to existing policy by using Learning and Development for employees to be updated.
  • Managing Employees with managing inquiries, requests, and cases received from various customers, including current and former employees and their families, job applicants, managers within TSA and non-TSA employers.
  • Managing numerous details to determine the appropriate course of action, and effectively communicating routine or complex HR policies and regulations to customers.
  • Sitel Fortune 500 Contact Center.
Supervisor Customer Service
October 2006 to July 2008
  • Manage a bilingual team of 15-100 customer service associates.
  • Responsible for day-to-day supervision of the team.
  • Used internal network system and software to monitor calls focusing on performance development, call handling statistics and service level adherence.
  • Responsible for performance reviews to assess strengths and development needs providing feedback and opportunities for growth.
  • Coach, train and develop associates and lead other center quality initiatives.
  • Customer and associate focused while motivating and creating enthusiasm for my team in a daily basis.
  • Use a multicultural approach to communicate in a day to day coaching with employees while keeping a sense of urgency.
  • Looked for process improvements and have organized and implemented new ideas and procedures for quality and accountability.
  • Ensure complete and efficient customer interactions.
  • Managed data collection and simple analysis to improve call flow and quality.
Senior Program Manager
August 2002 to July 2005University of New Mexico － Albuquerque, NM
Sr. Program Manager
  • of a One Million Dollar Management Integrated system (MIS) development and services.
  • Consultant for Accessibility campus-wide and also extended campuses.
  • Managed department growth evaluation in the areas of Finance, Hiring and placement and system administration and implementation with assistive and adoptive technology for over 600 students per year.
  • Served as consultant for ADA compliance of University and extended university web sites.
  • Managed permanent staff and student employees and personnel these were about 150 to 300 employees per year.
  • Managed an integral management system with a plan and design upgrade and implementation of change for staff and student systems and training.
  • Established short and long-term goals, objectives, policies and operating procedures for effectiveness, improvement and growth.
  • Designed needed projects for production and ADA compliance.
  • Recruited, employed, trained, supervised/evaluated program and project staff and students.
  • Developed and managed and administered activities such as program development and funding $47,000 in projections.
  • Handled purchasing for new research and requisition for program growth and upgrade of Accessibility Software and equipment.
  • Constructed continuous routine for system checks and balances for our management information system (MIS).
  • Developed educational/training programs for ADA compliant lab and tech support labs and services campus-wide.
  • Served as the systems administrator with other aspects of management of an upward bound program for tracking of about 300 students to setting up a website and teaching student classes for the summer program.
  • Classes were computer classes, algebra, and web page design and administration.
Education
Bachelor's Degree : Liberal Arts Management and Communications Communication & Journalism, 12/2015University of New Mexico AlbuquerqueMexicoLiberal Arts Management and Communications Communication & Journalism
Organizational Assessment Organizational Development Conflict Resolution Organizational Consulting Communication Expert Mediation in the Workplace Selection and Assessment Specialist Human Resource Management Systems (HRMS) Human Resource Information Systems (HRIS) EEO Compliance Talent Management Legal Issues for Managers Lockheed Martin Leadership Fundamentals Program Lockheed Martin, Transportation Security Administration Training and Management of Civilian Human Resources. Lockheed Martin, Transportation Security Administration Training and Management of Human Resources Rules, Procedures and Operations. Lockheed Martin, Transportation Security Administration Training and Management on use of Automated Information Systems in Recruitment and Hiring, E-QIP System for Background checks, Payroll and Benefits.
Personal Information
Veteran: United States Marine Corps Clearance: Public Trust Bilingual: Spanish Career Objective: Seeking a career in Human Resources applying knowledge of HR laws, regulations and best practices.
Skills
ADA, approach, ASP, agency, Benefits, C, C++, Coach, coaching, hardware, Conflict Resolution, Consultant, Consulting, customer service, data collection, Finance, Fortran, help desk, Hiring, HRIS, HTML, Human Resource Management, Human Resource, Human Resources, HR, Human Resources Management, Information Systems, Java, Leadership, Legal, Lockheed Martin, Apple MAC, Managing, Mediation, Access, Excel, Office Suite, Outlook, Power Point, Publisher, MS Word, MIS, management information system, network, Organizational Assessment, Organizational Development, Organizational, Payroll, People Soft, performance reviews, Personnel, policies, program development, Programming, purchasing, quality, Recruitment, Research, scheduling, Siebel, statistics, supervision, system administration, teaching, tech support, training programs, Transportation, unique, upgrade, web page design, website, web sites
Additional Information
  • Veteran: United States Marine Corps Clearance: Public Trust Bilingual: Spanish Career Objective: Seeking a career in Human Resources applying knowledge of HR laws, regulations and best practices.
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Resume Overview

Companies Worked For:

  • Lockheed Martin
  • University of New Mexico

School Attended

  • University of New Mexico Albuquerque

Job Titles Held:

  • Human Resources Manager
  • Supervisor Customer Service
  • Senior Program Manager
  • Sr. Program Manager

Degrees

  • Bachelor's Degree : Liberal Arts Management and Communications Communication & Journalism , 12/2015
    Organizational Assessment Organizational Development Conflict Resolution Organizational Consulting Communication Expert Mediation in the Workplace Selection and Assessment Specialist Human Resource Management Systems (HRMS) Human Resource Information Systems (HRIS) EEO Compliance Talent Management Legal Issues for Managers

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