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Human Resources Manager Resume Example

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HUMAN RESOURCES MANAGER
Summary

Over 15 years of experience in the hospitality field ranging from a customer service representative and sales to management in Human Resources. Proven ability to multi-task in a busy environment with an emphasis on training and recruiting as well as customer service and improving employee engagement. Hardworking, detail-oriented, driven, and competitive in all aspects of life, and ready for a new and challenging role in the Human Resources field.

Skills
  • Employee engagement
  • Employee relations
  • Recruitment and hiring
  • Training development
  • Human resources operations
  • Team building
  • Customer service
  • Administrative support specialist
  • Time management
  • System implementation
  • Staff Compensation
  • Compliance
Experience
Human Resources Manager | 07/2018 to 06/2020
Salamander Resort & Spa - Middleburg, VA
  • Assisted Salamander Resort & Spa to become a Forbes Five Star Resort in February 2019 and maintain in February 2020
  • Identified staff vacancies and recruited, interviewed and selected best applicants for numerous positions, including management and executives.
  • Drove departmental efficiency by organizing comprehensive training orientations for new hires.
  • Onboarded and trained more than 175 new employees per year in administrative and operational areas.
  • Advised top management on appropriate employee corrective actions.
  • Worked with department managers to assess needs.
  • Oversaw the Social Activities Committee for the resort—planned all activities for employees such as the holiday party, yearly birthday party, all-employees meetings, holiday contests, celebratory lunches, etc. while managing the budget for the committee.
  • Assisted employees daily with questions about benefits, 401K, employee benefits, etc.
  • Represented the resort at career fairs to sell the amenities and benefits of working at Salamander Resort and ran the summer internship program including hiring, scheduling training classes and group activities while assisting the interns with their summer projects and internship requirements.
Executive Assistant | 01/2016 to 07/2018
Salamander Resort & Spa - Middleburg, VA
  • Served as Executive Assistant to the General Manager, providing high-level support on broad range of business initiatives.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Scheduled conferences and meeting while coordinating logistics for travel and accommodations.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Designed PowerPoint presentations for quarterly all-staff Town Hall meetings.
  • Handled all donation requests (35+ per month), made gift certificates, handled accommodations for recipients and coordinated guest recovery situations with managers to and invited them back for a future stay if need be.
  • Represented the resort by responding to online reviews, both positive and negative, on websites such as TripAdvisor and Expedia, to resolve any potential issues and/or show appreciation for the guests' reviews.
Food & Beverage Supervisor/Coordinator | 04/2014 to 01/2016
Salamander Resort & Spa - Middleburg, VA
  • Managed 20+ employees, including writing schedules, and operations daily including setting up the restaurant and hosting pre-shift meetings before every shift.
  • Oversaw daily operations of the Food & Beverage outlets.
  • Performed all administrative tasks for the Food & Beverage Department including creating and preparing menus, tracking all meeting action items and briefing team members on their responsibilities, and scheduling private dinners in the private dining rooms
  • Ordered supplies for the Food & Beverage outlets including alcohol, paper products, and uniforms for employees.
  • Responded and solved guests concerns.
  • Trained staff daily on five-star standards, Salamander standards, menu changes, upselling of wine, high end liquors, etc.
  • Reported directly to the Director of Food & Beverage and performed all tasks requested by the director including expense reports, employee absence logs, and setting up interviews for applicants.
Team Sales Associate | 12/2012 to 04/2014
Cassel's Sports & Awards - Herndon, VA
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed sales accounts with customers, both repeat and walk-in customers.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Coordinated rental schedule and payment of the indoor sport court facilities and reported directly to the owner of the store.
Education and Training
Shenandoah University - Winchester, VA
BBA
Business Administration, 05/2011
  • Minor in Psychology
  • Dean's List Honoree Spring 2011
Certifications
  • SHRM Certified Professional (SHRM-CP)
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Resume Overview

Companies Worked For:

  • Salamander Resort & Spa
  • Cassel's Sports & Awards

School Attended

  • Shenandoah University

Job Titles Held:

  • Human Resources Manager
  • Executive Assistant
  • Food & Beverage Supervisor/Coordinator
  • Team Sales Associate

Degrees

  • BBA

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