Maximize development and performance management programs and initiatives to ensure employees achieve their career potential through effective coaching and succession planning.
Created a workforce plan that supports the Talent Management strategy by anticipating future talent needs; workforce plans included short and long term recruitment forecasts, succession planning and retention planning for critical positions.
Effectively manage associate relations issues by conducting formal investigations, partnering with Labor Relations and Legal (when necessary), and recommending resolutions.
Experience operating within a unionized environment with vast knowledge of employee grievance and collective bargaining processes.
Actively monitor employee turnover, identify trends and implement actions action to remedy; led to a decrease in associate turnover by 3.5%.
Oversee execution of engagement action plans; participate in leading positive change, foster and environment to achieve superior results in key metrics.
08/2014 to 10/2015
Assistant Store ManagerBurlington Coat Factory － South Plainfield, NJ
Developed talent through establishing simplified development plans through utilizing company tools and outline areas of opportunity to drive self-development.
Tracked, analyzed and took action to improve store performance by forecasting weekly/daily sales goals and meeting or exceeding established goals.
Partnered with the Regional Human Resource Manager on holiday hire strategies and new roll outs.
Partnered with store executives and loss prevention with the placement of merchandise.
Achieved 2014 shortage number 1.6% vs.
goal of 2.5%.
01/2012 to 02/2014
District Staffing ManagerMacy's － East Brunswick, NJ
Created business strategies for the NJ North District, including 9 Stores with annual revenue of $650 million, inclusive of forecasting sales that reflect both store trend and incorporated calculated risks to generate sales growth.
Established partnerships with Senior Leadership to determine configuration of scheduling zones to benefit departments with volume increase and customer engagement opportunities.
Maintained hours control through daily communication with district and store teams; improved District Selling Cost by 0.22%.
Partnered with District Director of Loss Prevention on placement of additional store jobs based on shortage dollars; achieved 2013 shortage number 2.3% vs.
goal of 2.3%.
Audited weekly sales associate's requisitions in PeopleSoft, correcting inaccurate requisition coding that affected an associate's payroll and/or benefits.
03/2010 to 01/2012
Store Operations ManagerMacy's － Willowbrook, NJ
Oversaw logistical and technological processes to control product quality, inventory levels, timing, and expenses in largest store in NJ with a volume of $90 million.
Coached and developed 8 Merchandise Team Managers and 3 Receiving Team Manager that overseen, in stocks, replenishment, presentation, trailer unload, price change, and facilities maintenance.
Led executive team to successfully launch a store fulfillment center which resulted in $1,000,000 in sales to be picked and shipped in the fall season.
Facilitated the start to finish process of unloading trucks from distribution centers, pushing merchandise to the floor, and training teams on proper placement of merchandise on the shelves.
Report data collected and analyze trends in the work flow of operations, merchandising and maintenance materials from vendors to the Macy's store to maximize supply chain efficiency.
Increased stock space by 3%, allowing better flow of merchandise to sales floor, resulting in increase of sales 1.3% over plan YTD.
08/2007 to 03/2010
Assistant Operations ManagerMacy's － Edison, NJ
Assisted in the daily operations of a $70 million door.
Improved flow of merchandise saving 900 hours yearly, reducing shrink .3%, and increasing sales $931,000.
Spearheaded inventory preparation with senior management team, reducing both hours usage and shrink for the first year in over seven years.
Partnered with Loss Prevention to increase the stockroom audits per month ensuring greater compliance with MCE standards, increased shortage awareness by 5%/year.
08/2004 to 08/2007
Group Sales ManagerMacy's － Brooklyn, NY
Certificate in Professional Human Resources Management: Human ResourcesPACE University － New York, NY
Bachelors: Business ManagementBusiness Management
Associate: Fashion MerchandisingCUNY College of Staten Island － New York, NYFashion Merchandising
Laboratory Institute of Merchandising － New York, NYTechnical: HRIS Systems, Peoplesoft, Workday, ADP, Oracle, Taleo, Talent Center, Kronos, Mainframe
Multifaceted and goal-oriented professional with valuable experience in Human Resource Management, including experience in employee recruitment and retention, staff development, conflict resolution, HR policies development and legal compliance. Highly organized and detailed adept at providing administrative direction and office operational strategies critical to organizational success with proven ability to thrive in busy environment with positive results.
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Companies Worked For:
Burlington Coat Factory
CUNY College of Staten Island
Laboratory Institute of Merchandising
Job Titles Held:
Human Resources Manager
Assistant Store Manager
District Staffing Manager
Store Operations Manager
Assistant Operations Manager
Group Sales Manager
Certificate in Professional Human Resources Management: Human Resources Bachelors : Business Management Associate : Fashion Merchandising
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