Human Resources Professional Resourceful, motivated by human potential, engagement opportunities, and value-driven growth. Passionate Human Resources professional who combines maturity and strategic thinking with patience, flexibility and problem-solving approach to service Strong communication, consultative, and influencing abilities with the utmost integrity and transparency. Highly adaptable, forward-thinking, builder of collaborative partnerships. Dedicated agent of change experienced in start-ups and expansions (positions, departments, programs). Strong operational, process improvement and employee relations skills. Create and sustain key relationships quickly and maximize resources effectively to achieve goals. Reputation for being customer focused and committed to successful conflict resolution and support. Demonstrated experience in the following competencies: Human Resources Management * Hiring, Interviewing * Developing policies and procedures Employee relations * Fostering Teamwork * Conflict resolution * Promoting Process Improvement * Staff Coaching and Mentoring * Cultural/Interpersonal Effectiveness * Organizational Development * Strategic Planning * Employee Performance Improvement
Human Resources Director01/2011 － 01/2016Company NameCity, State
One of 112 chartered Girl Scouts of the USA (GSUSA) council's nationwide, $2.7million budget, 30-40 employees.
Promoted to plan, develop, organize, implement, direct and evaluate the Council's human resource function (performance management, recruitment, selection, placement, onboarding, compensation, benefits, employee relations, policy, training and culture).
Aimed to transform HR into a true strategic partner in the aftermath of Council-wide restructuring (2011) and to restore its employee-centric focus.
Partnered with senior officers and directors to improve policies, practices and processes associated with meeting the strategic and operational people issues of the organization.
Served as governance and Board of Directors liaison (2 years) Recruited, hired and on-boarded 60+ full time, part time and seasonal staff across approximately 10 job titles in the following functions: program, membership, volunteer services, finance, retail, fund development, customer service/administration.
Established credibility with management and employees to be an effective listener and problem solver of people issues.
Motivated and developed the performance and development of onsite admin team (3).
Coached and advised supervisors and management team on various components impacting an inspiring employee experience, including: recruiting & hiring, employee relations, organizational development, performance management, labor laws, compensation and benefits, and more.
Initiated and/or developed and implemented projects and programs for effective management of people resources: leadership development, CEO 360-feedback, strategic planning, employee handbook, performance management, employee engagement, record retention, job descriptions.
Successfully developed/implemented first formal employee recognition program (2013) featuring annual employee recognition award luncheon.
Led organizational effort resulting in thorough review/update of Employee Handbook.
Led management team to prepare the organization to assess and mitigate risk and develop risk management and disaster recovery plans.
Identified gaps in council's compensation and collaborated with GSUSA to conduct compensation analysis.
Updated salary grades and brought starting salaries in line with market.
Developed/implemented and/or facilitated training programs, including supervisory, performance appraisal, goal-setting, conflict resolution and succession planning.
Initiated and coordinated total organizational effort that standardized performance review process.
Field Coordinator01/2010 － 01/2011Company NameCity, State
Employment Specialist/Program Coordinator01/2009 － 01/2010Company NameCity, State
Adjunct Instructor01/2009 － 01/2010Company NameCity, State
Refugee Services Director/Health and Family Services Director01/2001 － 01/2008Company NameCity, State
affiliate of Lutheran Immigration and Refugee Service (LIRS), recognized both nationally and internationally.
Promoted to direct all personnel and operations of new department providing program development and implementation, process improvement, budget management, supervision, grant writing, strategic planning and community outreach.
Played key role in implementing highly successful effort to integrate newcomers and engage local community.
Demonstrated passion for helping both staff and clients achieve their full human potential.
Put process in place while serving people.
Inspired and supervised multinational workforce.
Built motivated, results-driven teams through targeted focus on training, accountability, measurable goals and state/federal performance-based contracts.
Human Resources functions included staffing, training, coaching, supervision, terminations, performance evaluation, workflow/delegation, job description update/development.
Served as Interim HIPAA Officer, developed first formal HIPAA Policies & Procedures Manual, training modules, policies/procedures.
Recognized for leadership and coaching abilities that foster motivation and consistently achieve positive results, while guiding conflicting management team member/community demands, schedules and priorities.
Project management and process improvement initiatives (policies, programs, documentation, reporting, auditing) enhanced employee "ownership," morale and performance.
Earned reputation as effective trainer and presenter.
Researched, prepared and delivered 40+ presentations/trainings on cultural competence and other cross-cultural topics for local, regional and national audiences.
2000Master's:MPA) West Virginia University - Public AdministrationCity, StatePublic Administration
2000Post-Graduate:West Virginia University - Healthcare Administration & Corporate and Organizational CommunicationCity, StateHealthcare Administration & Corporate and Organizational Communication
1994BA:Babes-Bolyai University - HistoryCity, RomaniaHistory
1995Post-Graduate Studies International Relations, Babes-Bolyai University, Cluj, Romania,:
Society for Human Resource Management Certified Professional (SHRM-CP)
Member - Society for Human Resource Management (SHRM)
Member - Roanoke Valley SHRM
auditing, benefits, budget management, budget, coaching, conflict resolution, contracts, Council, clients, customer service, disaster recovery, documentation, employee relations, finance, focus, goal-setting, grant writing, hiring, human resource, Human Resources, HR, leadership, leadership development, market, organizational development, organizational, performance appraisal, performance management, personnel, Policies, presenter, presentations, problem solver, processes, process improvement, program development and implementation, Project management, recruiting, recruitment, reporting, retail, risk management, staffing, strategic, strategic planning, supervisory, supervision, trainer, training programs, workflow
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MPA) West Virginia University
West Virginia University
Job Titles Held:
Human Resources Director
Employment Specialist/Program Coordinator
Refugee Services Director/Health and Family Services Director
2000 Master's : MPA) West Virginia University - Public Administration 2000 Post-Graduate : West Virginia University - Healthcare Administration & Corporate and Organizational Communication 1994 BA : Babes-Bolyai University - History 1995 Post-Graduate Studies International Relations, Babes-Bolyai University, Cluj, Romania, :
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