human resources coordinator resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Expected in 08/2023 to to
MBA: Business Management
Texas A&M University - Corpus Christi - Corpus Christi, TX
Expected in 05/2014 to to
Bachelor of Science: Business Administration And Marketing
Colorado State University - Pueblo - Pueblo, CO
Expected in 05/2011 to to
Associate of Arts: Business Administration And Management
Pueblo Community College - Pueblo, CO
  • Honoree of Cum Luade
  • 3.6 GPA
  • Monitoring Expenditures
  • Evaluating Capital Projects
  • Sales and Marketing
  • MS Office Suite
  • Project Planning
  • Expense and Revenue Analysis
  • Account Reconciliation
  • Data Research and Analysis
  • Financial Management
  • Preparing Models
  • Fiscal Law Understanding
  • Advanced Financial Analysis
  • Adobe Software
  • SAS Software
  • General Ledger Journal Entry
  • Analyzing Performance
  • Report Generation
  • Oracle E-Business Suite Financials
  • Budgetary Planning
  • Data Collection
  • Workflow Planning
  • Data Archiving
  • Contract Development
  • Staff Management
  • Policy and Procedure Implementation
  • Process Improvement Strategies
  • Project Development
  • Staff Training
  • High-Pressure Environments
  • Systems Implementations
  • Expense Reports
  • Supply Chain Distribution
  • Operation Monitoring
  • Operations Oversight
  • Stakeholder Relations
  • Business Strategy Development
  • Quality Assurance and Control
Professional Summary

As an accomplished business professional with experience in operations management and branch management, coupled with an upcoming MBA degree with a 3.8 GPA, my objective is to secure a challenging management position within a reputable organization. With a demonstrated track record of streamlining processes, increasing productivity, and boosting revenue, my aim is to leverage my skills, knowledge, and expertise to oversee the efficient and profitable operation of the business. I am eager to employ my strategic planning, problem-solving, and leadership abilities to empower staff, improve customer satisfaction, and drive growth. As a motivated and results-driven manager, I am committed to delivering exceptional results, fostering a positive work culture, and contributing to the organization's success. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History
03/2021 to Current
Customer Contact Representative Ii Ahepa Management Company , , Remote(work From Home,)

  • Handle calls from customers reporting electrical issues, and gas-related emergencies like gas leaks and carbon monoxide detection.
  • Provide customers who call im in during outages status updates on the progress of the repairs
  • Handle call from police and fire dispatchers who are. Calling to get us to send a tech to their emergency which is of a structure fire or damaged hanging wires.
  • Enter trouble tickets for customer issues and provide safety precautions to ensure customer safety and direct them to additional resources if necessary.
  • Process service stop,start and transfer requests as well as requests for bill copies to be resent or transferred.
  • Respond to credit recommendation letter requests and perform related administrative duties to ensure accurate customer billing and account information.
  • Verified customer data through phone calls and emails.
10/2019 to 07/2022
Operations Manager Avery Dennison Corporation , , Pueblo, CO
  • Oversaw the daily operations of the call center, ensuring high levels of productivity and service quality were consistently met or exceeded.
  • Created and implemented policies, procedures, and best practices to improve call center operations and efficiency.
  • Managed a team of staff members, including performance appraisal, coaching and mentoring, scheduling, training, and career development.
  • Conducted regular performance evaluations, identifying areas for improvement, and setting performance goals.
  • Monitored call center metrics, including call volume, service levels, abandonment rates, and average handling time, analyzing data to identify trends and areas for improvement.
  • Collaborated with other departments, including IT, Finance, and Human Resources, to ensure seamless integration with call center operations.
  • Prepared and presented reports on call center performance to senior executives, including trends, issues, and recommended solutions.
  • Ensured compliance with relevant laws and regulations and implemented policies to ensure adherence to applicable standards.
06/2013 to 05/2018
Operations Manager Total Education Solutions , , Denver, CO
  • Successfully managed operations for the Denver branch of Toys R Us, leading a team of 35+ employees that generated $3M+ in annual sales.
  • Optimized efficiency of daily operational activities, including shipment processing, inventory management, and customer service, resulting in an increase in customer satisfaction scores from 85% to 97%.
  • Improved the safety record of the store by developing and implementing new policies and conducting regular safety audits, leading to a significant decrease in employee accidents and injuries.
  • ncreased employee retention rates through the implementation of a comprehensive training and development program, resulting in a decrease in turnover rates by 30%.
  • Conducted financial analysis and developed budgets for the store, consistently meeting or exceeding revenue and profit goals set by corporate management.
  • Developed and implemented marketing plans and sales promotions, resulting in an increase in sales volume by 25% over a six-month period.

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Resume Overview

School Attended

  • Texas A&M University - Corpus Christi
  • Colorado State University - Pueblo
  • Pueblo Community College

Job Titles Held:

  • Customer Contact Representative Ii
  • Operations Manager
  • Operations Manager


  • MBA
  • Bachelor of Science
  • Associate of Arts

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