human resources assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.

  • Personnel records maintenance
  • Word processing
  • Understanding of HR policies
  • New hire orientation
  • Microsoft Office
  • PPE use
Human Resources Assistant, 10/2019 - 06/2021
Frost (Cullen/Frost Bankers) Duncanville, TX,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Supported 200 employees at varying levels.
  • Submitted monthly, quarterly and weekly reports to Audit Manager to track mandatory requirements.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Created and managed more than 200 confidential personnel records.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Automated office operations, including record tracking and data communications.
  • Optimized traceability, developing organizational filing systems for confidential employee records and reports.
  • Supported 200 clients in enrolling personnel and administering employee benefits.
  • Utilized HRIS to document and organize benefit data for 100 accounts.
Shift Supervisor, 04/2005 - 09/2019
Sunrise Senior Living Philadelphia, PA,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Employed security and loss prevention strategies during shift.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Used lean manufacturing methodologies to find inefficiencies in production process.
  • Led cross-department initiative to launch cost reduction efforts.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Oversaw timely execution of promotions and marketing programs.
Team Leader, 05/1998 - 05/2007
The Escape Game Irvine, CA,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Counted, sorted and stacked finished pieces for easy access.
  • Interviewed, hired and trained new quality customer service representatives.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Integrated process improvements to increase overall workflow.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2020
San Joaquin Delta Collage - Stockton, CA
Status -
  • Led team to achieve 10 100% Mystery Shops in a row , earning recognition from upper management and financial reward.
  • Recognized as Employee of the Quarter for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • San Joaquin Delta Collage

Job Titles Held:

  • Human Resources Assistant
  • Shift Supervisor
  • Team Leader


  • Associate of Arts

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