Results-oriented manager, with expertise in accounting and healthcare administration gained through small business ownership and military service. Motivated business professional with background in accounting and healthcare operations management. Skilled in accounts payable, receivable, payroll, budget management, and tax preparation. Exceptional supervisor; trained and mentored up to 40 employees. Talented leader with confidence to make independent decisions. Adept at solving problems with focus on outstanding service to customers. Excellent communication skills to build and maintain positive client relationships. Strong organizational skills to prioritize projects and meet established deadlines.
HUMAN RESOURCES ASSISTANT, 01/2009 to Current Virginia
Independently processes all paperwork and actions necessary to process members for PCS moves, reenlistments, extensions and separations Advises on eligibility requirements for retirements and separations Transmits and receives documents and messages electronically using personal computers that are networked to other computers or workstations.
Works actions on special pay and incentive pay.
Ensures pertinent documents are complete and submitted to the Defense Finance and Accounting Center Receives and processes indebtedness actions against military members.
OWNER/MANAGER, 01/2005 to 01/2009 SARAH'S TAX SERVICE – Portsmouth, Virginia
Oversee daily operations, including supervision of 20 staff members and completion of payroll, accounts payable, and accounts receivable within personal and corporate tax preparation company.
Rated best overall tax company in territory out of 5 offices by corporate headquarters based on number of tax returns completed and processed, customer service, and customer retention.
Direct preparation and technical review of 500 corporate, partnership, and personal tax returns annually.
Supervise staff of 6 marketing professionals in developing and implementing marketing strategies to attract individual and corporate clients.
01/1986 to 01/2006 HOSPITAL CORPSMAN UNITED STATES NAVY – Portsmouth, Virginia
Completed military service at 8 different duty stations, as well as 3 deployments to Iraq and 2 to Japan, achieving E6 rank prior to honorable discharge.
Trained, supervised, and evaluated 40 military hospital employees in customer service, data entry, medical record, and patient check-in procedures.
Attained deficiency-free evaluation of 1,100 medical records due to exceptional quality assurance and knowledge of HIPAA and privacy laws.
Coordinated curriculum and logistics for and instructed/certified 400 individuals in medical and safety training including basic life support, basic first aid, and first responder.
Awarded annual "Retention Excellence Award" for achieving 100% reenlistment ratio, processing Officer and Navy school packages and successfully negotiating permanent change of duty orders.
Established and maintained training files to ensure military health and readiness of 22 staff members.
Wrote daily, weekly, monthly, and annual reports to senior-level management in accordance with military procedures.
Maintained appointment schedules for 11 physicians and practitioners providing direct patient care using Composite Health Care System.
Managed military and healthcare command instructions and directives to maintain integrity of military operations, proper patient care, patients' rights and responsibilities, and JCAHO standards.
Served as first point of contact for patients related to TRICARE military medical insurance.
Held Command Financial Specialist role during final service year, conducting individual financial counseling sessions on home and automobile purchases, credit card debt, investing, and budgeting.
Attained numerous military honors including 3 Navy Achievement awards, 1 Army Achievement award, Liberation of Kuwait medal, and 5 Good Conduct medals.
Associate of Science: NETWORK SECURITY, 2014 ECPI UNIVERSITY - Virginia Beach, VA
ASSOCIATE OF SCIENCE: GENERAL SCIENCE/LIBERAL ARTS, CENTRAL TEXAS COLLEGE - Killeen, Texas
TRAINING Sales Track Training Course with Automobile Emphasis Specialized Military Training in Leadership, Diversity, and Communication Hospital Corpsman School Field Medical Service School Navy Instructor School :
Associate of Science : NETWORK SECURITY , 2014 ASSOCIATE OF SCIENCE : GENERAL SCIENCE/LIBERAL ARTS , TRAINING Sales Track Training Course with Automobile Emphasis Specialized Military Training in Leadership, Diversity, and Communication Hospital Corpsman School Field Medical Service School Navy Instructor School :
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