Skilled HR professional with experience in Retail industry. Familiar with people systems like Workday and Brassring
Experience of working in a fast-paced demanding environment.
Sound working knowledge of operational HR issues
Hiring and retention
Reduced absence percentage by 3%
Human Resource SupervisorJul 2009 to Jan 2010 Primark - London
Team based environments have been an integral and extremely successful part of my career history.
Excellent negotiating and persuasive skills developed through experiences in handling difficult and sensitive personnel issues.
Drive and persistence have continuously been used in challenging circumstances to achieve objectives.
Prioritising and scheduling my workload, managing multiple complex tasks effectively have played an important part in achieving my goals.
Personal Profile I believe myself as a hardworking, committed, reliable and loyal person.
I am an outgoing team player with a great desire to continuously learn and improve from the experiences of variety of people I work with.
Experience Primark Bromley Store (Employees - Approx 300) September 2012 till Date, Human Resources Manager (SDM level) It is a great opportunity to work independently and reporting directly to store manager.
With limited support I manage HR department and ensure that smooth functioning is maintained, which means taking lot of independent decisions.
Key tasks include: Payroll & Administration, Recruitment & Selection, Budgeting, Operating standards, Employee Relations, Health & Safety & Security To ensure all personnel records are in line with company standards and up-to date as per government regulations Right to work for all employees is up to date and regular checks and compliance are met as per current legislations Recruitment is done fairly using Primark's recruitment website - AMRIS & now Brass Ring To ensure staff plan is updated regularly and changes made as per business needs Providing store manager with daily payroll spent and to ensure that cost of sale targets are met and we do not overspend on budget.
To notify store managers of weekly and period estimates, to have necessary control on overtime Manage all employee relations issues in the store - i.e absence management, conduct issues, AWOL, long term absence etc Assist and advice managers with disciplinary, dismissals and grievance procedures To assist operational manager in delivering all EHS related training and maintain up to date records for employee training Employee engagement and motivation - organise staff events to allow employees to work as a team and boost their motivation To liaise with head office for approvals of sanction letters, seeking advice on complex issues and liaise with payroll in regards to staff and management pay enquires To ensure errors are at minimum and all time point and core functions are carried as per company's policies and procedures Additional Responsibilities Actively support in staff recruitment events for new store openings Active support in Management Recruitment events (Management Assessment Centres) Key team member in reviewing and re-designing company staff handbook Conducting HR audits in different stores Primark Oxford Street (Employees - Approx 1500) 27th.
Trainee Human ManagerFeb 2010 to Jun 2011 Primark - London
Human Resources Manager Human Resources ExecutiveJul 2011 to Aug 2012 Bayer ABS Ltd - Baroda, India
A great learning exposure into the HR functions in one of the huge Retail outlet, which is one of the busiest stores in London.
Key tasks included: Employee Relations For about 2 years, I was solely responsible for managing employee relations for the store.
Managing a team of 9 supervisors I ensured that issues related to disciplinary process is dealt fairly across the store in a timely and efficient manner.
Assisting and advising managers to deal with complex issues, delivering letters in timely manner.
Supporting store managers and assisting them with grievance, dismissals and appeal responses.
Dealing with around more than 100 ER cases every period.
Ensuring all policies and procedures are followed consistently in the store.
Other ER responsibilities includes managing AWOL's, Long term absence and right to work compliance are met with.
Coaching and developing supervisors to deliver quality letters in a timely manner Regular communication with head office to seek approvals for dismissals, appeals and grievance responses To ensure that advice, suggestions and standards set by Store HR Manager are channelled down the line to HR team To carry out reviews and development plans for supervisors in my department To produce regular reports helpful to Store managers which enables them to analyse absence level, performance level and disciplinary issues for their respective departments To assist general manager and store managers with management disciplinary investigations, grievances and appeals Payroll For about one year I was managing payroll and admin functions at oxford street store.
Had team size of 4 supervisors and was mainly responsible for all timepoint (payroll system), staff scheduling and payroll issues Managing staff plan, advertising vacancies and ensuring vacancies are filled at earliest.
Overlooking recruitment process, interviewing supervisors, to ensure fair and consistent process is followed in the store as per company standards and government regulations Working with local job centre, agency and helping unemployed candidates and candidates with special needs to get back to work To ensure all files and records are kept up to date & liaise with head office 19th July 2007 till 26th July 2009, Non Resident Indian Banking Specialist for BARCLAYS Bank Plc London.
It was indeed a great learning exposure and opportunity working with UK's one of the Top Bank, with a Challenging Portfolio solely looking after Non Residential Indian Banking Products.
Key tasks included: Looking after NRI Banking services for 10 different branches of Barclays, in London Job role involves selling NRI products which comprises of Saving Accounts, Term Deposits and Current accounts.
Handling banking products in the existing market amidst competition and improving the credit portfolio through unexplored and diverse segments Conducting competitive promotional activities to generate high business and providing excellent customer service Have been working for the same division right from its initiation and have worked all the way to shape up the product and I am really pleased to contribute towards the success of the same.
Actively involved in helping and supporting opening of the new Oxford Street Store.
17th May 2005 till 14th July 2007, Deputy Manager for William Hill Organization Plc, London.
My strong leadership skills has proven to be essential in this junior managerial position as I have to manage up to 4 staff in the district's top grade branch.
My position required me to coach and motivate staff, I have personally been responsible for the training and development of a new recruit, the role required me to give advice and guidance on technical aspects of the job.
Daily job comprises of settling of bets and balancing of daily and weekly takings Other responsibilities include banking of daily takings, resolving customer's queries and making customers aware of promotional offers.
Managing staff resource to ensure the smooth operation of stores.
15th August 2002 to 15th September 2004 Responsible for handling entire activities related to HR at company's 3 production plants and storage terminal handling recruitment & induction of new personnel for all locations Responsibility of Handling Day to day IR issues, Employee Relations & Union discussions Preparing Presentations for HR Department, Record Keeping, Data Generation (HRIS) and giving Presentations as and when required.
Developed a 'Learners Forum' of the managers of the organization to inculcate knowledge sharing and skills up gradation Initiated the task of Community development & Social Welfare as a part of Corporate Social Responsibility The Career Counselling: Here at Bayer ABS Ltd, we motivate children of the employees by giving them gifts and scholarship on securing first class marks in their exams.
Apart from that, we provided counselling to parents and children for their higher studies.
Professional attributes have been strengthened and updated through various training courses: Employee Engagement 2013 Disciplinary and Grievance procedures 2011 Coaching skills 2012 Recruitment and Selection 2010.
Education and Professional Training
Master of Social Work, Personnel and Human Resource ManagementApril 2002MS University of Baroda - Gujarat, IndiaPersonnel and Human Resource Management
advertising, agency, banking, Budgeting, budget, CIPD, coach, Coaching, competitive, Counselling, credit, excellent customer service, designing, Employee Relations, employee training, general manager, government regulations, HRIS, Human Resources Manager, HR, leadership skills, letters, managerial, Managing, market, office, negotiating, Payroll, personnel, persuasive, Plc, policies, Presentations, quality, Record Keeping, Recruitment, reporting, Retail, Safety, selling, scheduling, store manager, team player, website