Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
I am a meticulous, goal-oriented professional who excels at multi-tasking and working under pressure. Broad industry experience includes non-profit organizations, various customer service positions, and finance. Open to exploring different career opportunities, but my primary focus is on positions dealing with content/data analysis.
  • Intermediate Microsoft Excel experience (pivot tables, V-Lookup function, other tools used to maximize data maintenance capabilities)
  • Graphic Design (job aids, employee manuals, process mapping)
  • Adobe Acrobat/Photoshop experience
  • HR/HRIS Specialist/Generalist responsibilities (employee work authorization, onboarding, terminations/status changes, salary/benefits updates)
  • Drug testing (monthly criminal checks/random drug tests)
  • Professional courtesy with respect to confidential employee information
  • Highly collaborative; always interested in ways to improve functions, and willing to share my ideas with teammates to whose benefit these changes could apply
  • High level of attention paid to important details of which I'm made aware by management
  • A 'fix it today so that tomorrow can be smoother' approach to problem-solving
  • Operations:
  • Accountable for all operations of a typical busy office environment, including customer relations, shipping, data-entry, production, process mapping
  • Eager to learn new roles/systems so as to find new ways in which to assist wherever necessary
  • Acted as a company liaison when dealing with third-party vendors
  • Data Organization:
  • Improved office organization by compiling financial spreadsheets, organizational charts and company data reports
  • Drafted/maintained a number of department-related policies and procedures to help facilitate the expansion of the department
  • Administration:
  • Updated administration tasks to meet the challenges of a growing company environment.
  • Made functional improvements to processes such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use
  • Data Entry:
  • Reviewed and updated client correspondence files and scheduling databases
  • Categorized the information to make it more accessible/understandable for all required personnel
  • Customer service:
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
03/2013 to 09/2016
HRIS Coordinator Lineage Logistics Denison, TX,
  • Procured, reconciled, and maintained highly confidential client information
  • Gained administrative experience with programs such as MACESS, UltiPro and DocuSign
  • Collaborated with HR Senior Management with analyzing current department trends & created policies & procedures that took these new trends into consideration
  • Occasional supervisory experience through teaching new processes to various personnel as needed
  • Acted as a liaison between the company and its drug testing vendor for random monthly drug screenings/monthly criminal background checks; Identified/resolved concerns with the process
  • Managed the employee referrals program & was heavily involved with employee I-9 verifications
  • Maintained and updated all relevant system information as it pertained to promotions/status changes
  • Provided assistance with the onboarding/offboarding of new employees
  • Assisted in various clerical/administrative tasks as required.
04/2012 to 01/2013
Temp Billing Analyst/Admin-Distribution Clerk Bickford Senior Living Overland Park, KS,
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and development
  • Assisted in the creation of job estimates, budgets and client staffing plans
  • Ensuring adherence to contract billing policies
  • Providing summaries of monthly billing and reconciliations
  • Assisting with financial analysis and reporting as required 
04/2011 to 03/2012
JPMorgan Chase JPMC City, STATE,
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and development.
  • Excelled within a deadline-intensive environment, ensuring accurate and on-time completion of all projects.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Reduced overhead by taking on more responsibility with creative and administrative projects, reducing labor costs and increasing production significantly.
Expected in Dec 2005
Bachelor of Science: Sociology
SUNY Oneonta - Oneonta, NY
- 3.11 GPA
- Freelance tutoring/teaching (spoken/written English)
- Freelance copy editing/proofreading
- Independent research skills, with a focus on a wide range of subject areas
- Exposure to different methods of analysis/problem identification techniques
Expected in May 2003
Associate of Arts: Journalism
SUNY Morrisville - Morrisville, NY
- Transferred with all Major-related credits attained (7 elective credits short of degree; I was told my credits would transfer back, but it never happened)
- 2.90 GPA
- Worked on the campus newspaper (2002-2003) as an illustrator, editor, and columnist
- Exposure to many writing/proofreading/research techniques as approved by the MLA Standards Guide
- Participated in a course whose purpose was to aid with public speaking; the professor called my final assignment 'extremely provocative and everything a speech should be: opined, evocative, and clear.'
Microsoft Office (Excel, Word, and PowerPoint especially), ability to maintain accurate client records; excellent organizational, writing, and critical thinking skills; experience with diverse populations; copy editing/proofreading; market research; experience dealing with accounts payable/receivable; heavy data entry/data reconciliation experience; Intermediate supervisory/management experience *Freelance tutoring/teaching (spoken/written English) Adobe Photoshop, copy editing, data entry, database management, English, filing, freelance, inventory, Journalism, logistics, Excel, PowerPoint, multi-tasking, newspaper, proofreading, quality assurance, research, supervision, teaching, tutoring, marketing, reporting, customer service, computer-literate, client relations, problem solving, domestic and international experience, data collection, spreadsheets, report transcriptions, internet research, letters and memos, 60-75 WPM, typing, writing, critical thinking, active learning, grammar, multi-task management, organizational skills, content analysis, UltiPro, Macess, DocuSign, payroll, Onboarding

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School Attended

  • SUNY Oneonta
  • SUNY Morrisville

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  • Temp Billing Analyst/Admin-Distribution Clerk


  • Bachelor of Science
  • Associate of Arts

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