I am a meticulous, goal-oriented professional who excels at multi-tasking and working under pressure. Broad industry experience includes non-profit organizations, various customer service positions, and finance. Open to exploring different career opportunities, but my primary focus is on positions dealing with content/data analysis.
Highlights
Intermediate Microsoft Excel experience (pivot tables, V-Lookup function, other tools used to maximize data maintenance capabilities)
Graphic Design (job aids, employee manuals, process mapping)
Drug testing (monthly criminal checks/random drug tests)
Professional courtesy with respect to confidential employee information
Highly collaborative; always interested in ways to improve functions, and willing to share my ideas with teammates to whose benefit these changes could apply
High level of attention paid to important details of which I'm made aware by management
A 'fix it today so that tomorrow can be smoother' approach to problem-solving
Accomplishments
Operations:
Accountable for all operations of a typical busy office environment, including customer relations, shipping, data-entry, production, process mapping
Eager to learn new roles/systems so as to find new ways in which to assist wherever necessary
Acted as a company liaison when dealing with third-party vendors
Data Organization:
Improved office organization by compiling financial spreadsheets, organizational charts and company data reports
Drafted/maintained a number of department-related policies and procedures to help facilitate the expansion of the department
Administration:
Updated administration tasks to meet the challenges of a growing company environment.
Made functional improvements to processes such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use
Data Entry:
Reviewed and updated client correspondence files and scheduling databases
Categorized the information to make it more accessible/understandable for all required personnel
Customer service:
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Experience
03/2013 to 09/2016
HRIS CoordinatorLineage Logistics – Denison, TX,
Procured, reconciled, and maintained highly confidential client information
Gained administrative experience with programs such as MACESS, UltiPro and DocuSign
Collaborated with HR Senior Management with analyzing current department trends & created policies & procedures that took these new trends into consideration
Occasional supervisory experience through teaching new processes to various personnel as needed
Acted as a liaison between the company and its drug testing vendor for random monthly drug screenings/monthly criminal background checks; Identified/resolved concerns with the process
Managed the employee referrals program & was heavily involved with employee I-9 verifications
Maintained and updated all relevant system information as it pertained to promotions/status changes
Provided assistance with the onboarding/offboarding of new employees
Assisted in various clerical/administrative tasks as required.
04/2012 to 01/2013
Temp Billing Analyst/Admin-Distribution ClerkBickford Senior Living – Overland Park, KS,
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and development
Assisted in the creation of job estimates, budgets and client staffing plans
Ensuring adherence to contract billing policies
Providing summaries of monthly billing and reconciliations
Assisting with financial analysis and reporting as required
04/2011 to 03/2012
JPMorgan Chase JPMC – City, STATE,
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and development.
Excelled within a deadline-intensive environment, ensuring accurate and on-time completion of all projects.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Reduced overhead by taking on more responsibility with creative and administrative projects, reducing labor costs and increasing production significantly.
Education
Expected in Dec 2005
Bachelor of Science: Sociology SUNY Oneonta - Oneonta, NY GPA:
- Independent research skills, with a focus on a wide range of subject areas
- Exposure to different methods of analysis/problem identification techniques
Expected in May 2003
Associate of Arts: Journalism SUNY Morrisville - Morrisville, NY GPA:
- Transferred with all Major-related credits attained (7 elective credits short of degree; I was told my credits would transfer back, but it never happened)
- 2.90 GPA
- Worked on the campus newspaper (2002-2003) as an illustrator, editor, and columnist
- Exposure to many writing/proofreading/research techniques as approved by the MLA Standards Guide
- Participated in a course whose purpose was to aid with public speaking; the professor called my final assignment 'extremely provocative and everything a speech should be: opined, evocative, and clear.'
Skills
Microsoft Office (Excel, Word, and PowerPoint especially), ability to maintain accurate client records; excellent organizational, writing, and critical thinking skills; experience with diverse populations; copy editing/proofreading; market research; experience dealing with accounts payable/receivable; heavy data entry/data reconciliation experience; Intermediate supervisory/management experience *Freelance tutoring/teaching (spoken/written English) Adobe Photoshop, copy editing, data entry, database management, English, filing, freelance, inventory, Journalism, logistics, Excel, PowerPoint, multi-tasking, newspaper, proofreading, quality assurance, research, supervision, teaching, tutoring, marketing, reporting, customer service, computer-literate, client relations, problem solving, domestic and international experience, data collection, spreadsheets, report transcriptions, internet research, letters and memos, 60-75 WPM, typing, writing, critical thinking, active learning, grammar, multi-task management, organizational skills, content analysis, UltiPro, Macess, DocuSign, payroll, Onboarding
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