Dynamic, results-driven Business Analyst, strategic partner and consultant with diverse, progressive experience delivering metrics and analysis that drive the business in high-paced environments.
Specializing in Workday reporting and metrics analysis.
Analytical with strategic analysis skills, capable of developing innovative approaches to problem solving, performance enhancement, and operating procedure development.
Effective and articulate communicator with ability to establish rapport with individuals at all levels.
05/2015 - Current
At VMware I've had a wide array roles and experience from leading the reporting team to managing HR reporting related projects.
I engage frequently with HR Business Partners, Finance Partners and Compensation Consultants as a strategic partner, consultant and expert on reporting and analytics.
I have 6 years of experience with Workday, and 15+ years in reporting and analysis work.
Reporting work stream lead for Workday Recruiting implementation 3/2017 (Created 40+ reports and 3 new dashboards for go live).
Built and implemented a reimagined manager experience in Workday with new manager dashboards 4/2016.
Lead the reporting team from 12/2012 - 05/2015.
While leading the team introduce a report documentation and change methodology.
Designed a new streamlined report for Talent Assessment to allow HRBP to self serve and.
Participated in multiple design partner session with Workday for new features and products providing feedback and thoughts
Recent Speaking Events
Tableau Conference 2016
Topic - How VMware Stopped Worrying, and Learned to Love HR Big Data
Workday Bay Area Users Group Hosted by Yelp- 2015
Topic - How VMware uses report groups to be more efficient.
10/2013 - 05/2015
Manager - HR
12/2012 - 10/2013
03/2011 - 12/2012
Sr. Workforce Analyst
08/2010 - 02/2011
Account Coordinator and Optimization Senior Service Specialist
I continually improve our customers experience and enhance customer satisfaction as it relates to ii2P products and services being that are delivered to our clients.
I serve as the single point of contact for requests and escalations related to current services, identification of improvement opportunities and the marketing of expanded services.
As a Optimization Service Specialist I provided support, guidance, implementation services, training, administrative services, and reporting to Account Coordinators, Practice Mangers, and Sr.
Management for all aspects of my currently assigned accounts.
Utilizes data analysis tools to analyze call arrival patterns, leveraging results to create accurate forecasts and improved workforce schedules to optimize daily operations.
Leads and participates in regular client meetings to communicate metric performance and Account Plan status.
Integrates knowledge centered management processes with incident data analysis to proactively address changing problem type trends, gaps in knowledge base content and training opportunities.
09/1999 - 02/2000
Service Desk Analyst
Progressed thought the ranks from a Service Desk Analyst to Global Service Desk WFO and Technology Manager while at CSC.
I designed and implemented a WFO best practice process across our Global Service Desk Centers.
Managed a team of 12 Service Monitor Analyst across the globe
Established a WFO best practice for the Global Service Desk Centers
Provide operational analysis for Global Service Desk Centers
Interface with Executive Management to provide operational reporting and improvement plans
Establish WFO best practices across North America (Helped reduce SLA misses by 90% over a year).
Education and Training
University North TexasDenton, TX
Tarrant County CollegeHurst, TX
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