Training specialist and Human Resource specialist knowledgeable about theories and methods used in designing, developing and delivering successful training programs and adult learning concepts.
Recruit and interview numerous applicants for all open positions. Answer employee questions regarding policies and procedures and resolve any issues. Advise managers on organizational policy matters and recommend needed changes. Conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Conduct the exit and interview program process. Advise top management on appropriate employee corrective actions. Work with senior-level management to create fair and consistent HR policies and procedures. Work with HR representatives on establishing consistent hiring practices.
Instrumental in attracting and retaining the best talent in the industry and maintaining an award-winning workplace. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Selected and interviewed candidates for all available positions. Created job descriptions to attract a targeted talent pool within the market wage range. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Designed new employee packages and sent them via mail and e-mail. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Audited job postings for old, pending, on-hold and draft positions. Drafted department-specific employee announcements.
Organize and administer new employee training. Ensure that all new employee paperwork is completed accurately and timely. Support and educate employees with questions about employment policies and procedures. Assist in maintaining accurate and complete employee personnel files. Enter and update employee information accurately and in a timely manner. Assist in the development and implementation of human resources programs, policies, procedures and practices. Lead the Culture Committee to promote employee morale and motivation. Post external job postings for all positions on various websites and job boards. Screen applications and select appropriate candidates for interviews. Conduct initial phone screenings for all positions. Coordinate in-person interview with manager and human resources. Full cycle recruiting. Provide back up support to HR Director.
Organized, administered, and conducted training at customer facilities and through off site web applications (web-ex and go-to-meeting). Conducted presentations and training in to ensure satisfactory coverage and completion of training information. Ensured that staff was trained and proficient in the understanding and use of Dart Chart products. Coordinated and completed training of the administrative staff at customer facilities. Wrote training module transcripts and recorded voice data for training videos. Created and edited training manuals placed on our website for our customers to use as a training resource. Completed reports in a thorough and timely manner. Using adult learning principles; provided appropriate and comprehensive explanations, examples, and demonstrations, which effectively address varying levels of comprehension.
Designed, developed, coordinated, and implemented training programs for the credit union in accordance with needs and requirements. Conducted needs assessments and conferred with managers and supervisors to determine training needs and to define training objectives. Assisted management in determining if training is an appropriate solution to performance deficiencies or if additional training was needed. Conducted orientation sessions with all new employees. Developed and conducted comprehensive orientation, training and staff development programs. Demonstrated procedures being taught; monitored and tested trainees to evaluate performance. Maintained training records and monitored the progress of trainees before, during and after the training event(s). Maintained training evaluations and assessments and maintained records to analyze effectiveness and retention of training efforts. Ensured sales and service training is provided to all employees to support the initiatives established by the credit union. Formulated training policies, programs and schedules, based on knowledge of identified training needs, or changes in products, services or procedures. Participated in meetings, seminars, and training sessions to obtain information useful for designing effective training programs. Stayed informed on new developments, methods, and techniques in the training field. Evaluated and selected appropriate external instructional materials such as printed modules, visual aids, video or computer tutorials, by continuously monitoring the offerings available from outside vendors. Ensured that written procedures are current. Responsible for maintaining content and updates to the teller manual, teller reference handbook, forms book, and product knowledge manual. Organized, developed, and maintained training manuals, job aids, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
Dean's List Recipient. Graduated with Honors. Alpha Sigma Lambda Member. Courses in: Compensation & Benefits Management, Human Resources Management, Employee & Labor Relations, Employee Training, Organizational Development and Management for Organizations
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