TOP-PERFORMING LINE MANAGER & HR PROFESSIONAL Versatile professional with HR and line management experience, created and implemented initiatives that increased leadership productivity, achieved diversity goals, transformed culture, and output of department. Process Improvement Project Management Policy Development Employee Relations Regulatory Compliance Recruiting/Staff Planning OSHA/Safety Management Training and Development Change Management Facility Management, FMP Certification
International Facility Management Association
Facility Management Professional (FMP) Certification
Microsoft Word, Excel, Outlook, Power-Point, Publisher
HR Generalist/Manager, 01/2008 to 01/2014WASHINGTON UNIVERSITY SCHOOL OF MEDICINE － St. Louis, MO
Set direction for department, defined goals, objectives and processes; developed the teams to support customer needs, which improved service quality.
Partnered with senior leaders, customers and human resources teams to build organizational strength and operations.
Recruited, developed and supervised office support staff.
Created supervisor manual covering various HR issues such as disciplinary procedures, policies, and behavior standards, resulting in more consistent practices and risk management.
Provided sound and timely recommendations/resolutions to employee relations issues.
Managed the selection, on-boarding, and placement process specific to all new employees.
Improved efficiency and effectiveness of hiring process by revising hiring criteria to include fit for duty process resulting in healthier staff and cost savings realized by department, university and insurance company (Unum).
Complied with all federal, state & local laws resulting in a 50% reduction in Workmen's Compensation claims, and winning 90% of unemployment hearings over three year period.
Designed and presented training ranging from first-line supervisors to senior management to facilitate understanding of employee relations, diversity issues, employment law, recruiting, and organizational development; program functioned as cornerstone for employee retention and increased employee morale.
Re-structured monthly staff meeting format, introducing opportunities for supervisors to develop their presentations skills.
Achieved more effective customer and group meetings, resulting in improved customer relations by reducing response time to customer issues/concerns.
Initiated employee housekeeping week incentive program for custodial staff, strengthening morale and employee engagement.
Decreased lost time accidents/injuries by creating and enforcing safety practices through communications, safety programs and safety training which resulted in department receiving National Safety Council Award.
Partnered with local universities and hospitals and coordinated benchmark meetings to share best practices in effort to improve customer service and department operations.
Adjunct Instructor/Consultant, 01/1986 to 01/2008ST. LOUIS COMMUNITY COLLEGE － St. Louis, MO
Developed and facilitated special topic communication courses such as, Meeting Planning and Presentation Skills, etc.
for Meramec and Clarkson Education Center, management, and secretarial courses for Downtown Education Center.
Programs were added to course schedule.
Employment/Retention Specialist, 01/2005 to 01/2007MERS/GOODWILL INDUSTRIES － St. Louis, MO
Established client performance goals, Counseled, supported, and evaluated performance to retain clients returning to the workforce.
Assisted client in placement and maintaining employment.
Worked with employers to identify suitable placement opportunities.
Coached and counseled employee clients, and provided job skills training resulting in a 12% increase in client retention.
Built strong collaborative partnerships with Client Employers, resulting in an 18% increase in job retention.
Served as job coach, job developer, and report writer for case management groups, resulting in more accurate reports submitted in a timely manner.
Adhered to all agency policies and procedures in preparation for annual government certification program, resulting in higher score on company certification.
President/Owner/Senior Training Consultant, 01/1984 to 01/2004CORPORATE IMAGE, INC. MANAGEMENT CONSULTANTS － St. Louis, MO
Directed management consulting firm that specialized in development and instruction of workshops, seminars, training programs, motivational speaking, and individual/group counseling for private sector, corporations, federal government and non-profit organizations.
Contracted for five years to serve as mediator for USDA/Risk Management Agency and the Alternative Dispute Resolution Civil Rights Department in Washington, D.C.
to help employees deal with conflict in the workplace and address employee issues and concerns.
Coordinated and implemented high school and college level training programs for INROADS/St.
to prepare students for internships in the corporate arena.
Developed training programs for Hope Unlimited, an organization that worked with at-risk youth to introduce and prepare teenagers andyoung adults for positions in the corporate work place.
Adjunct Instructor, 01/1987 to 01/1992SAINT LOUIS UNIVERSITY － St. Louis, MO
M.A. Degree:Human Resources Management,2016Washington University － St. Louis, MOHuman Resources Management
BA:Religious EducationGreen Memorial Biblical University － Sikeston, MOReligious Education
Pursued degree:Business AdministrationWebster University － St. Louis, MOBusiness Administration
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Companies Worked For:
WASHINGTON UNIVERSITY SCHOOL OF MEDICINE
ST. LOUIS COMMUNITY COLLEGE
CORPORATE IMAGE, INC. MANAGEMENT CONSULTANTS
SAINT LOUIS UNIVERSITY
Continuing Education Department
Green Memorial Biblical University
Job Titles Held:
President/Owner/Senior Training Consultant
M.A. Degree : Human Resources Management , 2016 BA : Religious Education Pursued degree : Business Administration
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