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HR/General Manager, Business Development Resume Example

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HR/GENERAL MANAGER, BUSINESS DEVELOPMENT
Summary
  • Expertise in leading the implementation of Operational effectiveness and accomplishing effective HR solutions Visionary leader and performance-oriented professional demonstrating a successful record in coordinating the smooth run of human resources operations such as recruiting, training, evaluation, counseling and coaching, compensation, disciplinary, and compliance issues. Accomplished in the continuous evaluation and development of company policies and procedures. Demonstrate cooperative leadership and supervision of employees within the area of responsibility, the motivation of the workforce, and the promotion of a performance-oriented culture. Effective, efficient, and timely, ongoing communication and intricate coordination with related department managers and staff to accomplish goals set by executive management and the parent company.
Skills
  • Cross-functional team management
  • Sales team development
  • Performance improvements
  • Policy/program development
  • Staff training and development
  • Supervision and training
  • Customer retention
  • Leadership development
  • Employee relations
  • Human resources operations
  • Employee handbook development
  • Organization
  • Planning
  • Decision-making
  • Organizational skills
  • Microsoft Office
  • Employee engagement
  • Compliance
  • Staffing and recruiting professional
  • Recruitment and hiring
  • Active listening
  • Conflict resolution
  • Friendly, positive attitude
Experience
HR/General Manager, Business Development01/2020 to 07/2020Ramen TakeyaChicago, Illinois
  • Designated to drive the process of rebranding the image of the restaurant through redesigning the menu for easy assimilation, reviewed pricelist, and optimized clientele base resulting from social media advertisements.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Designed employee performance evaluation process and merit program.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Designed job descriptions for each position for clear understanding of job expectations.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
Project Manager/General Manager of Operations09/2017 to 01/2020Anna Maria PasteriaChicago, Illinois
  • Solicited to coordinate with relevant stakeholders in re-launch the restaurant after a 4-month reconstruction project focused on improving brand positioning and service delivery.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Accomplished restaurant, bar and culinary human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Masterminded and led efforts to rebrand the restaurant to maximize revenue growth, including the restaurant's logo redesign, new outside signage installations, and revamping the menu to make selections more compelling and affordable.
  • Spearheaded the process of driving real-time tracking and data collection through the effective use of a POS system while replacing the existing reservation system with an optimized one to improve client experience in making reservations through social media platforms.
  • Orchestrated the complete overhauling of service delivery standards, analyzed, and optimized the wine menu as well as sourced a more affordable restaurant supply distributor.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Reduced food waste to 4% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
HR/General Manager of Operations10/2016 to 09/2017Terra & Vine Italian MediterraneanEvanston, Illinois
  • Charged with driving the efficient management and alignment of sales and labor to meet all established objectives concerning staffing and profitability while also recruiting and hiring excellent restaurant staff based on professionalism and performance.
  • Generated an 80% reduction in turnover by motivating the staff team, evaluated monthly profit and loss statements as well as provided oversight for daily cash flo daily server tips, bar drawers, server checkouts, and audits.
  • Handled the process of preparing, presenting, and managing budgets, conducted monthly profit and loss reports analysis, and made daily cash receipts deposits.
  • Coordinated with kitchen staff, including the executive chef during daily meetings to discuss daily specials, performance, customer complaints, and menu modifications.
  • Maximized clients' satisfaction rate and generated repeat business through coaching and implementing training and development programs for staff teams.
  • Reviewed all clients' input to help in determining appropriate changes while evaluating daily customer feedback.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Laid groundwork to swiftly address and offer exceptional solutions to diverse issues to resolve poor customer experiences.
  • Fostered solid relationships with clients to manage their experience to ensure positive reviews and strengthened brand loyalty.
Education and Training
Some College (No Degree): Pre-NursingCity Colleges Of Chicago-Harry S Truman CollegeChicago, IL
Some College (No Degree): CommunicationsLansing Community CollegeLansing, MI
Business: Systems ManagementWilson Talent CenterMason, MI
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Resume Overview

Companies Worked For:

  • Ramen Takeya
  • Anna Maria Pasteria
  • Terra & Vine Italian Mediterranean

School Attended

  • City Colleges Of Chicago-Harry S Truman College
  • Lansing Community College
  • Wilson Talent Center

Job Titles Held:

  • HR/General Manager, Business Development
  • Project Manager/General Manager of Operations
  • HR/General Manager of Operations

Degrees

  • Some College (No Degree) : Pre-Nursing
    Some College (No Degree) : Communications
    Business : Systems Management

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