(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dynamic Human Resources professional with strong grasp of employment law and compliance issues. Hands on experience in identifying opportunities for process improvement, administering human resources initiatives, and delivering innovative solutions at the corporate level.  Exceptional ability to grasp, understand, present recommendations, and resolve issues across multiple functions in human resources.  Strong communicator with natural interpersonal skills that promote respect and collaboration amongst teams, and ensures customer satisfaction.  Passionate about training & mentoring staff, building exceptional teams, reducing turnover, increasing efficiency, and improving margins.  

  • Data Analysis
  • Policies and Procedures 
  • Team Leadership
  • Employee Retention 
  • Records Maintenance 

    Training & Development

    Conflict Resolution

    Regulatory Compliance 

    Trained in FMLA/ADA/EEO/WC

    New employee orientations

National Louis University Lisle, Expected in 2014 Master of Science : Human Resources & Development - GPA :
Kentucky State University Frankfort, KY Expected in 2005 Bachelor of Arts : Marketing Communications - GPA :
Work History
Total System Services, Inc. - HR Data Analyst
Newark, CA, 04/2015 - Current

Create and analyze data reports, determine current trends, and establish predicative analysis.  Present findings detailing current and future impact in monthly meetings with HR Business Partners.

 Effectively work with legal counsel to stay abreast of new legislation and standards to manage labor compliance for what has changed, will change, and how those changes will affect company policy and management practices.

Examine cost saving efforts and continuously improve on efforts to streamline processes and maintain compliance.

Proactively review working conditions, leave polices, benefits, compensation and other human resources matters to determine whether current practices are consistent with the company’s values and objectives.

Created training tools to utilize in training Operational Managers on FMLA, leave of absence accommodations, federal compliance laws and state specific laws.

 Audit locations current policies and practices with regard to the maintenance of employee records and ensuring proper credentials have been collected upon offer of employment. Records audited include: I-9, personnel files, medical records, training logs, and FMLA documents.

Responsible for making recommendations and implementing revisions to improve department policies, procedures, programs and processes as problems occur or as directed by management.  Also, informs staff all changes within policy, procedures and goals within the department and ensure they are implemented and achieved.

Arlington Resources Placement Agency - Human Resources Assistance (Friendship Village of Schaumburg)
City, , 08/2014 - 02/2015

Collaborated with a co-worker to improve hiring practices by revising hiring criteria, developing screening criteria, creating ADA approved job descriptions, and reclassifying job positions.

Conducted pre-employment screenings, coordinated the  interview process, and verified applicable  licenses  using  Illinois Department  of  Public  Health  Worker Registry, verified employment and education; performed criminal background and sanctions checks.

Successfully uploaded new hire information into HRIS system; performed file audits in preparation for IDPH state audits.

Responsible for making recommendations and implementing revisions to improve department policies, procedures, programs, and processes as problems occur or as directed by management. Also, informed staff of changes within policy, procedures, and goals within the department; ensured they were clear on implementation procedures.

Tracked and documented new employees’ performance reviews to ensure corrective actions were taken and achieved aligning with employee retention initiatives.

Verified and processed benefit enrollments; plan changes, payroll deduction changes, and termination of coverage.   


Society for Human Resource Management                                                          

November 2014 - Current

Society of Leadership and Success, Sigma Alpha Pi                                                                                                            

September 2014 - Current    

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School Attended

  • National Louis University
  • Kentucky State University

Job Titles Held:

  • HR Data Analyst
  • Human Resources Assistance (Friendship Village of Schaumburg)


  • Master of Science
  • Bachelor of Arts

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